Personal Banker

First International Bank & Trust (FIBT) is seeking a Personal Banker to join our Minot, ND team. This role is well suited for someone who enjoys working directly with customers in a fast paced, high traffic branch and takes pride in accuracy, service, and relationship building.

As a Personal Banker, you will serve as the front line of the bank processing retail transactions, opening and maintaining consumer and business accounts, and helping customers feel confident in their banking experience. Our Minot location serves a high volume of customers, making this a great opportunity for someone who thrives in an active environment and enjoys variety in their day.

At FIBT, we believe in building strong relationships, supporting our communities, and providing a workplace where employees can grow and succeed.

Key Responsibilities:

Deliver exceptional customer experience as a trusted point of contact for retail banking needs.Accurately process daily transactions, including deposits, withdrawals, check cashing, and payments.Open and maintain consumer and business accounts in compliance with documentation and regulatory requirements.Verify customer identification and follow established security and fraud prevention procedures.Educate customers on bank products, services, and policies to support personal or business needs.Identify opportunities to deepen relationships through appropriate product and service recommendations.Balance cash drawers and maintain accuracy in a high volume, fast paced environment.Collaborate with internal partners to refer customers to additional FIBT services.Follow all bank policies, procedures, internal controls, and confidentiality standards.

Qualifications:

High school diploma or equivalent requiredCash handling and customer service experience requiredPrevious experience in banking, retail financial services, or a similar customer facing role preferredExperience opening consumer and business accounts is preferred, but not required

Competencies for Success:

Strong attention to detail and accuracyExcellent communication and interpersonal skillsCustomer focused mindset with a professional demeanorAbility to follow procedures, maintain confidentiality, and uphold ethical standardsComfort working with computers and basic banking systems