Highlights
Key Responsibilities: Deliver a consistent, exceptional customer experience by uncovering customer needs in a customer‑centric manner and recommending appropriate bank products and services. This position offers an exciting opportunity for individuals who enjoy building strong customer relationships by identifying financial needs and providing effective solutions.
Numbers & Facts
| Location | Fulton, MO |
| Industry | Banking |
| Company Size | 100 to 499 employees |
| Year Founded | 1902 |
| Website | https://www.centralbank.net/ |
Description
This position offers an exciting opportunity for individuals who enjoy building strong customer relationships by identifying financial needs and providing effective solutions. This role involves assisting customers with sales and service inquiries to enhance overall satisfaction and support business growth.
Key Responsibilities:
- Deliver a consistent, exceptional customer experience by uncovering customer needs in a customer‑centric manner and recommending appropriate bank products and services.
- Accurately and efficiently process customer transactions, including account opening and maintenance for both personal and business accounts.
- Contribute to the achievement of both individual and team goals by supporting overall branch performance and success.
- Refer customers to subject‑matter experts when more complex financial goals or needs are identified.
- Complete required outbound phone calls to customers to help grow and retain relationships.
- Actively engage in continuous training and professional development to enhance skills and stay current with best practice.
- Effectively de‑escalate customer concerns or complaints by remaining calm, empathetic, and solution‑focused, while following bank policies and escalation procedures as needed.
- Conduct all activities in accordance with bank policies, procedures, systems, the Corporate Code of Conduct, the Bank Secrecy Act, and all applicable state and federal laws and regulations.
Benefits
Paid Sick Days, Performance Bonus, Prescription Drug Coverage, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Tuition Reimbursement, Life Insurance
About Company
Central Bank has been serving the St. Louis metropolitan area for over 115 years. Since our inception we have been a conservative financial institution and have always focused on the basic business of making loans in and attracting deposits from the communities we serve. Today we still take the same approach to our business throughout the metropolitan area.
We offer local management, long-term stability and a full range of deposit and lending products and services coupled with a very personalized approach to providing financial services.
We are one of the top mortgage lending providers in the St Louis area with a knowledgeable and experienced group of loan officers and mortgage staff. Our commercial lending team has a long history of working with businesses to finance their needs today and as they grow in the future.
Central Bank offers a full range of online banking services including online bill pay, mobile check deposit, e-statements and a full complement of checking and savings products
Central Bank is a wonderful place to grow and develop your talent! We are more than a place to work, we encourage teamwork, community involvement, and a family environment rooted in respect and pride for each person who contributes to our success and the success of our customers.
Central Bank is family-owned. We refer to our team as our “Central Bank family.” This comes from a genuine appreciation for the people who dedicate their talent to our company’s success. Providing outstanding benefits is one of the primary ways we strive to be an employer-of-choice. Our overall compensation philosophy is based on pay for performance and ensures our employees are paid competitively. Our employees also have access to a comprehensive package of benefits, rewards and recognition.