People Support Partner

Serves as the primary point of contact for the People Department for general phone and e-mail inquiries, and in a timely manner, accurately resolves or escalates inquiries appropriately. Hybrid = Individuals in this position may work both at an approved off-site location and onsite at a primary location or multiple locations based on business needs.

Overview:

JOB SUMMARY

The People Support Partner will support the Talent Management team in various functions including employee relations, performance management, and compliance. The ideal candidate will have a broad understanding of People Department practices and the ability to manage multiple tasks effectively.

 

Hybrid = Individuals in this position may work both at an approved off-site location and onsite at a primary location or multiple locations based on business needs.

Responsibilities:

Essential Functions

 

-Provides exceptional customer service to internal and external customers of People Department in all matters and transactions.
-Serves as the primary point of contact for the People Department for general phone and e-mail inquiries, and in a timely manner, accurately resolves or escalates inquiries appropriately.
-Serves as second (back-up) point of contact for other positions within the department as assigned.
-Communicates various policies, procedures, laws, standards, and other regulations to employees and leaders, with direction and guidance from People Department Leadership, or Strategic People Partners as needed.
-As directed, participates in the recruiting, onboarding, performance management, investigations, corrective discipline, and terminations for team members.
-As directed, participates in and/or completes investigations and employee relations issues through to resolution, including unemployment and/or EEOC claims.
-As directed, assists with job duties and routine processes, programs, and projects across all functional areas of People Department.
-Participates in departmental audits and projects, as well as assists in preparing metrics, reports, and presentations as directed.
-Analyzes current policies, processes, and procedures and recommends potential changes, updates, or enhancements.
-Participates in department meetings and continuing education opportunities.
-Maintains confidentiality of all People Department and company information and data.
-Performs all duties in an ethical manner consistent with the organization’s mission, vision, and values.
-Demonstrates a willingness to be an active participant in initiatives that have fundamental impact on the organization.
-Performs any other duties as needed to drive the vision, fulfill the mission, and abide by the values of this organization.

Qualifications:

REQUIRED EDUCATION: Bachelor's Degree (higher degree accepted) in Human Resources, Business or related field

 

PREFERRED EXPERIENCE:

-1 year experience or internship in an entry level human resources position