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People Partner Coordinator

Belcan

Normal, IL

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JOB DETAILS
SALARY
$20.45–$27.05 Per Hour
SKILLS
Automation, Call Centers, Case Management, Communication Skills, Continuous Improvement, Customer Service Systems, Detail Oriented, Employee Benefits, Establish Priorities, Follow Through, HRIS/HRMS, Identify Issues, Knowledge Base, Maintain Compliance, Onboarding, Organizational Skills, Record Keeping, Risk Analysis, Service Level Agreement (SLA), ServiceNow, Time Management, Transaction Processing/Management
LOCATION
Normal, IL
POSTED
30+ days ago
Job Title: People Partner CoordinatorLocation: Normal, ILZip Code: 61761Duration: 6 monthsPay Rate: $20.45 - $27.05/hr.Keyword's: #Normaljobs; #PeoplePartnerCoordinatorjobs;Start Date: ImmediateJOB DESCRIPTION:What you"ll do⦁ Serve as Tier 1 support for employee inquiries across benefits, payroll, pay programs, people systems, policy, and general HR topics-via case, chat, and occasional walk-ups.⦁ Own end-to-end case handling: triage, diagnose, resolve or route; document clearly; close the loop on time and in full.⦁ Use our tools confidently, working in case management and HR systems (e.g., ServiceNow, Workday, iCIMS or similar) to research, process transactions, and keep records accurate.⦁ Create clarity at scale by leveraging response templates and knowledge articles; propose updates to keep content current and easy to follow.⦁ Escalate well: identify risk, apply judgment, and partner with COEs/People Partners when issues need Tier 2 support.⦁ Support lifecycle moments (e.g., onboarding tasks, employment changes, offboarding steps) with accuracy, urgency, and a great employee experience.⦁ Meet quality and timeliness standards (SLA, CSAT, first-contact resolution) while maintaining confidentiality and compliance.⦁ Continuously improve: flag trends, eliminate root causes, and suggest process or automation opportunities that make support faster and clearer.What you"ll bring⦁ 2+ years in HR shared services, People Operations, or high-volume employee/customer support.⦁ Systems fluency with HRIS and ticketing (ServiceNow, Workday, iCIMS or comparable tools).⦁ Clear, empathetic communication-you simplify complexity, document well, and tailor your message to the audience.⦁ Sound judgment and discretion with sensitive information; strong attention to detail and follow-through.⦁ Bias for action in a fast-moving, ambiguous environment; you prioritize, adapt, and finish strong.⦁ Bonus: experience in benefits or payroll support; knowledge base authoring; contact center/chat workflows; shift flexibility during peak cycles.Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, colour, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

About the Company

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Belcan