Job Title: People Partner Coordinator
Pay rate: $20.45- $27.05/hr.
Location: Normal, IL
Zip Code: 61761
Duration: 6 Months
Start Date: Right Away
Keywords: #NormalJobs; #Coordinatorjobs;
We provide a competitive pay and benefits package. This position is offering a pay range of $20.45- $27.05/hr. however, Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.
Job Description:
What you"ll do
* Serve as Tier 1 support for employee inquiries across benefits, payroll, pay programs, people systems, policy, and general HR topics-via case, chat, and occasional walk-ups.
* Own end-to-end case handling: triage, diagnose, resolve or route; document clearly; close the loop on time and in full.
* Use our tools confidently, working in case management and HR systems (e.g., ServiceNow, Workday, iCIMS or similar) to research, process transactions, and keep records accurate.
* Create clarity at scale by leveraging response templates and knowledge articles; propose updates to keep content current and easy to follow.
* Escalate well: identify risk, apply judgment, and partner with COEs/People Partners when issues need Tier 2 support.
* Support lifecycle moments (e.g., onboarding tasks, employment changes, offboarding steps) with accuracy, urgency, and a great employee experience.
* Meet quality and timeliness standards (SLA, CSAT, first-contact resolution) while maintaining confidentiality and compliance.
* Continuously improve: flag trends, eliminate root causes, and suggest process or automation opportunities that make support faster and clearer.
What you"ll bring
* 2+ years in HR shared services, People Operations, or high-volume employee/customer support.
* Systems fluency with HRIS and ticketing (ServiceNow, Workday, iCIMS or comparable tools).
* Clear, empathetic communication-you simplify complexity, document well, and tailor your message to the audience.
* Sound judgment and discretion with sensitive information; strong attention to detail and follow-through.
* Bias for action in a fast-moving, ambiguous environment; you prioritize, adapt, and finish strong.
* Bonus: experience in benefits or payroll support; knowledge base authoring; contact center/chat workflows; shift flexibility during peak cycles.
Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com