Highlights
Serve as Tier 1 support for employee inquiries across benefits, payroll, pay programs, people systems, policy, and general HR topics via case, chat, and occasional walk-ups. Bonus: experience in benefits or payroll support; knowledge base authoring; contact center/chat workflows; shift flexibility during peak cycles.
Numbers & Facts
| Location | Normal, IL |
| Industry | Other/Not Classified |
| Salary | $25–$27 Per Hour |
| Company Size | 100 to 499 employees |
| Year Founded | 1998 |
| Website | www.eteaminc.com |
Description
People Partner Coordinator
Location: Normal, IL
Working hours: 8am-4:30pm with requirements for flex shifts (9:30am-6pm) to cover evening chat
What you ll do
Serve as Tier 1 support for employee inquiries across benefits, payroll, pay programs, people systems, policy, and general HR topics via case, chat, and occasional walk-ups.
Own end-to-end case handling: triage, diagnose, resolve or route; document clearly; close the loop on time and in full.
Use our tools confidently, working in case management and HR systems (e.g., ServiceNow, Workday, iCIMS or similar) to research, process transactions, and keep records accurate.
Create clarity at scale by leveraging response templates and knowledge articles; propose updates to keep content current and easy to follow.
Escalate well: identify risk, apply judgment, and partner with COEs/People Partners when issues need Tier 2 support.
Support lifecycle moments (e.g., onboarding tasks, employment changes, offboarding steps) with accuracy, urgency, and a great employee experience.
Meet quality and timeliness standards (SLA, CSAT, first-contact resolution) while maintaining confidentiality and compliance.
Continuously improve: flag trends, eliminate root causes, and suggest process or automation opportunities that make support faster and clearer.
What you ll bring
2+ years in HR shared services, People Operations, or high-volume employee/customer support.
Systems fluency with HRIS and ticketing (ServiceNow, Workday, iCIMS or comparable tools).
Clear, empathetic communication you simplify complexity, document well, and tailor your message to the audience.
Sound judgment and discretion with sensitive information; strong attention to detail and follow-through.
Bias for action in a fast-moving, ambiguous environment; you prioritize, adapt, and finish strong.
Bonus: experience in benefits or payroll support; knowledge base authoring; contact center/chat workflows; shift flexibility during peak cycles.
Location: Normal, IL
Working hours: 8am-4:30pm with requirements for flex shifts (9:30am-6pm) to cover evening chat
What you ll do
Serve as Tier 1 support for employee inquiries across benefits, payroll, pay programs, people systems, policy, and general HR topics via case, chat, and occasional walk-ups.
Own end-to-end case handling: triage, diagnose, resolve or route; document clearly; close the loop on time and in full.
Use our tools confidently, working in case management and HR systems (e.g., ServiceNow, Workday, iCIMS or similar) to research, process transactions, and keep records accurate.
Create clarity at scale by leveraging response templates and knowledge articles; propose updates to keep content current and easy to follow.
Escalate well: identify risk, apply judgment, and partner with COEs/People Partners when issues need Tier 2 support.
Support lifecycle moments (e.g., onboarding tasks, employment changes, offboarding steps) with accuracy, urgency, and a great employee experience.
Meet quality and timeliness standards (SLA, CSAT, first-contact resolution) while maintaining confidentiality and compliance.
Continuously improve: flag trends, eliminate root causes, and suggest process or automation opportunities that make support faster and clearer.
What you ll bring
2+ years in HR shared services, People Operations, or high-volume employee/customer support.
Systems fluency with HRIS and ticketing (ServiceNow, Workday, iCIMS or comparable tools).
Clear, empathetic communication you simplify complexity, document well, and tailor your message to the audience.
Sound judgment and discretion with sensitive information; strong attention to detail and follow-through.
Bias for action in a fast-moving, ambiguous environment; you prioritize, adapt, and finish strong.
Bonus: experience in benefits or payroll support; knowledge base authoring; contact center/chat workflows; shift flexibility during peak cycles.
About Company
Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.