About the Role
The People Operations, Systems & Innovation team builds the operational infrastructure powering BridgeBio's People function - replacing fragmented, manual processes with intelligent, integrated systems that scale with a commercial-stage biotech. Our north star is an AI-native People operating model where Workday, Greenhouse, ServiceNow, and Moveworks function as a single system, routine HR volume is handled by intelligent agents, and every process is designed for where we're going - not optimized for where we are.
The Business Systems Manager is BridgeBio's senior functional owner across this stack. Operating within a joint IT & People Technology model, this role owns product and system administration for all People systems and actively shapes the team's AI architecture and innovation agenda.
This is not a ticket-queue role. The Business Systems Manager drives a structured roadmap, governs IT/People change control, translates business requirements into system design, and ensures every configuration decision is made before building. This role is equally fluent in system architecture and employee experience design - and brings both lenses to every project they own.
Core Responsibilities
Systems Ownership & SDLC Delivery
- Serve as primary functional administrator and HRIS product owner for Workday HCM across Core, Compensation, Talent, Absence, and Benefits
- Own the People systems SDLC end-to-end - from requirements through UAT sign-off, Go/No-Go, hypercare, and project closure
- Lead structured requirements gathering with business owners across People, Finance, Legal, and TA; translate into PRDs, process flows, and formal test plans
- Manage semi-annual Workday release cycles: feature evaluation, impact assessment, testing coordination, and change communication
- Own the enhancement intake and prioritization pipeline, maintaining a versioned requirements library across all People systems
Integrations, Compliance & Controls
- Monitor and maintain all People system integrations (Workday, Greenhouse, VNDLY, Payroll, Benefits, ServiceNow); target
- Serve as named HR Business Process Owner in SOX documentation - co-approving in-scope change evidence with the IT System Owner
- Maintain user access controls, SoD controls, and UAR evidence across all audit cycles
AI Architecture & Automation
- Contribute to the team's AI innovation agenda - evaluate and deploy AI-native tools and LLM-based automations across the HR technology stack
- Architect AI-powered workflows in Moveworks/Maverick and Databricks; build data pipelines from Workday, Greenhouse, and ADP to support workforce planning and analytics
- Own the Maverick People Assistant implementation: service catalog design, CMS authoring standards, agentic workflow configuration, and the Moveworks-to-ServiceNow integration layer
- Govern all AI deployments through a responsible AI framework (fairness, data privacy, compliance, auditability, human oversight) before production
Employee Experience & Service Design
- Design People systems from the employee's perspective - map the full HR journey, identify friction points, and ensure configuration produces an intuitive, consistent experience
- Own the HR service catalog: define every People team service, its delivery channel, SLA, and experience metrics
- Architect the self-service channel strategy across Workday, ServiceNow, and the AI People bot; measure containment rate and time-to-resolution as primary KPIs
Greenhouse ATS & Contingent Workforce
- Own Greenhouse ATS configuration end-to-end - pipeline architecture, interview kits, scorecards, offer workflows, and data hygiene
- Manage the Greenhouse-to-Workday integration: zero manual rekey from offer acceptance through Day 1 provisioning
- Own the VNDLY contingent workforce platform: onboarding/offboarding workflows, tenure monitoring, classification controls, and Workday record synchronization
Who You Are
- Intentional and outcomes-driven - you lead with conviction, make data-informed decisions, hold high standards, and communicate with candor
- Systems Depth: 5+ years of hands-on Workday HCM administration as a named system owner or HRIS product owner in a regulated environment; demonstrated Greenhouse ATS and VNDLY (or equivalent VMS) experience
- Configuration Expertise: Deep knowledge of Workday business processes, security roles, calculated fields, and EIB imports; hands-on ServiceNow HRSD configuration; SOX ITGC compliance with named control ownership
- Requirements & Delivery: Proven ability to lead structured discovery with non-technical business owners and translate requirements into PRDs, SDDs, and test plans across the full SDLC
- Data & Analytics: Comfortable with Workday Report Writer, EIB, and structured data; Databricks/SQL for people analytics pipelines is a strong plus
- AI & Automation: Demonstrated experience evaluating and deploying AI/LLM tools; hands-on Moveworks or equivalent conversational AI platform experience (agent configuration, intent taxonomy, RAG) strongly preferred; familiarity with low-code automation (n8n, Zapier, Cowork) and responsible AI governance
- Experience Designer: You think in journeys and service catalogs, not tickets and configurations; track record of using listening data to drive measurable improvements
- Cross-Functional Partner: Proven ability to build credibility across IT, Finance, Legal, and TA - equally comfortable co-signing a SOX control and running a discovery session with an HRBP
- On-site Commitment: Based in the San Francisco Bay Area; available to work regularly from SF and Palo Alto offices
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