| Location | Austin, Texas |
| Salary | $30–$32 |
SUMMARY
As Penthouse Experience Manager you will be dedicated to providing an unparalleled level of service and creating a bespoke living experience for residents of the company's penthouse properties. This position requires a highly attentive and service-oriented individual with a deep understanding of luxury living, personalized service, and resident relations. You will act as a dedicated concierge and lifestyle curator for penthouse residents, anticipating their needs, fulfilling their requests, and ensuring their complete satisfaction with their living experience. This role is crucial for attracting and retaining high-value residents and maintaining the company's reputation for excellence in luxury property management.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Build and maintain strong relationships with penthouse residents, acting as their primary point of contact for all needs and requests.
Proactively anticipate resident needs and preferences, providing personalized service and attention to detail.
Respond to resident inquiries and requests promptly and professionally.
Resolve resident issues and concerns with a high level of discretion and diplomacy.
Curate exclusive experiences and amenities for penthouse residents, such as private chef services, personal shopping, spa treatments, and event access.
Develop and maintain a network of luxury vendors and service providers to cater to resident needs.
Plan and execute resident events and activities that foster a sense of community and exclusivity.
Oversee the day-to-day management of penthouse properties, ensuring that they are maintained to the highest standards of luxury and comfort.
Coordinate with maintenance staff, housekeeping, and other service providers to ensure seamless operations.
Conduct regular property inspections to identify and address any issues.
Communicate effectively with residents, property staff, and other stakeholders.
Maintain accurate records of resident interactions and requests.
Coordinate with other departments, such as leasing and marketing, to ensure a consistent and exceptional resident experience.
SKILLS AND EXPERIENCE
Bachelor's degree in Hospitality Management, Business Administration, or a related field.
3+ years of experience in luxury hospitality, concierge services, or a related field.
Deep understanding of luxury living, personalized service, and resident relations.
Exceptional interpersonal and communication skills, with the ability to build rapport with high-profile individuals.
Strong organizational and time management skills.
Proactive and resourceful with a high level of initiative.
Ability to maintain confidentiality and discretion.
Knowledge of property management principles and practices is a plus.
Experience in the property management industry is a plus.
Fluency in a second language is a plus.
Must have a valid driver’s license with no major infractions in the last 12 months.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often exposed to outside weather conditions. The noise level in the work environment is usually moderate.
This job description is intended to provide a general overview of the Penthouse Experience Manager role. The specific duties and responsibilities may vary.