Pension Benefits Coordinator 163722

Associate degree with at least one year of customer service experience; or High School diploma/GED with three years of customer service experience. This position requires broad knowledge of pension benefits, a general understanding of organizational operations, and the ability to coordinate with others—both verbally and in writing—to resolve member and employer issues.

This position will be 100% on-site during training which will take around 6-8 weeks.  After training, they can discuss a hybrid option, but candidate will not be able to work 100% remote.

Position Overview
This position requires broad knowledge of pension benefits, a general understanding of organizational operations, and the ability to coordinate with others—both verbally and in writing—to resolve member and employer issues. Strong interpersonal skills are essential to building positive working relationships.

Job Responsibilities

• Review and process employer-submitted information required to maintain employee account records and process benefits
• Communicate with customers via email and limited phone contact to update, clarify, and correct employer records
• Process annual employer submissions such as certified salaries and payroll calendars, and update approved employer contacts
• Maintain spreadsheets, run reports, and track workloads
• Support the Advocate Team in meeting service level and customer satisfaction goals; other duties as assigned

Experience and Qualifications

• Associate degree with at least one year of customer service experience; or High School diploma/GED with three years of customer service experience
• Experience in financial services, insurance, group benefits, or the pension industry preferred

Work Environment
This position is performed in an office environment located in downtown Indianapolis.