Penalty Support Specialist

Provides tier 1/basic -level customer care to taxpayers regarding forms completion (Form 285. Ensures forms and all actions taken for paper, emails, and faxes are organized and securely.

Processes AZ form 285(s) and AZ form 290(s)as assigned:
? Processes incoming Forms 285 and 290, reviewing for accuracy and completeness
? Prepares and processes Power of Attorney (POA) forms or Penalty Abatement forms for data
entry into the tax accounting system or PRU team inventory master
? Ensures forms and all actions taken for paper, emails, and faxes are organized and securely
stored
? Researches and resolves POA and Prescreening issues and questions
? Serves as a point-of-contact for taxpayer inquiries and cases related to AZ form 285(s) and AZ
form 290(s)
? Provides tier 1/basic -level customer care to taxpayers regarding forms completion (Form 285
and Form 290)
? Escalates intermediate and complex taxpayer inquiries and cases to senior team member
? Processing the Mail (as assigned, in office
? Other duties as assigned

10% Onsite - will need to be onsite to process mail as needed
Preferred Skills - basic office equipment knowledge, 10 key experience
Required Skills - basic admin skills, typing, filing, etc.
Education Preferences - Associate's degree, or equivalent experience

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.