Peer Support King's Ridge Front Desk Specialist FT - 2nd Shift (4 PM to Midnight)

CASA is seeking a compassionate, dependable, and resident-focused Peer Support Front Desk Specialist to support daily operations at Kings Ridge Apartments, a supportive housing community. This position combines front desk responsibilities with peer-informed resident engagement to help maintain a safe, welcoming, organized, and supportive environment.The Front Desk Clerks full time shift available is 2nd shift, 4 PM until Midnight Monday through Friday.

 Summary: The ideal candidate understands the importance of treating residents with dignity, respect, and empathy while maintaining appropriate professional boundaries. The Specialist will serve as a welcoming point of contact for residents, visitors, staff, and community partners while helping connect residents to available resources and supportive services.This role supports CASA’s mission of promoting housing stability and resident well-being through coordinated housing operations and supportive services.

 Duties and Responsibilities

• Welcome residents, visitors, service providers, and community partners in a professional and courteous manner.
• Monitor the front desk and follow established visitor check-in and building access procedures.
• Answer incoming calls, direct inquiries, take messages, and communicate information to the appropriate staff.
• Maintain accurate front desk logs, visitor records, incident reports, and shift documentation.
• Communicate relevant operational updates to supervisors and incoming staff.
• Help maintain an organized, professional, and welcoming reception area.
• Follow all applicable confidentiality, documentation, and information-sharing procedures.

. Peer Support and Resident Engagement

• Build positive, respectful relationships with residents while maintaining professional boundaries.
• Use empathy, active listening, encouragement, and a nonjudgmental approach when interacting with residents.
• Help residents identify available community resources and connect with appropriate supportive service providers.
• Encourage resident participation in wellness activities, community meetings, and available resident programs.
• Support residents in identifying practical next steps toward personal stability and independence.
• Recognize when a resident may need additional assistance and communicate concerns to the appropriate case manager, supervisor, or service provider.
• Promote a trauma-informed, person-centered, and culturally responsive environment.

Coordination with Supportive Services

• Communicate and coordinate with onsite case managers, healthcare providers, behavioral health partners, and other approved service providers as appropriate.
• Assist with directing residents to scheduled appointments, service locations, and available resources.
• Share resident concerns through approved communication channels and applicable consent requirements.
• Support referrals and follow-up efforts as directed by the supervisor.
• Reinforce the importance of housing stability, resident wellness, and community engagement without assuming responsibilities outside the position’s scope.

Safety, Security, and Incident Response

• Follow established building access, visitor management, emergency response, and incident reporting procedures.
• Remain alert to safety concerns and promptly notify designated Security personnel or supervisors of incidents.
• Contact emergency services when necessary in accordance with established protocols.
• Document incidents factually and objectively.
• Maintain professional composure during difficult interactions and use verbal de-escalation techniques when appropriate.
• Never physically intervene in resident altercations unless specifically authorized and trained under applicable policy and law.
• Understand that peer support and front desk duties do not replace required onsite Security coverage.

Administrative and Operational Support

• Maintain accurate daily logs, shift reports, and required documentation.
• Assist with distributing resident notices and communicating approved community information.
• Support resident activities, meetings, and special events as assigned.
• Report facility concerns, maintenance needs, and common-area issues to the appropriate staff.
• Follow CASA policies, Kings Ridge procedures, confidentiality requirements, and supervisory direction.
• Complete required training and participate in staff meetings as assigned.

Minimum Qualifications

• High school diploma or GED preferred; equivalent relevant experience may be considered.
• Experience in customer service, peer support, resident services, community outreach, supportive housing, behavioral health, or a related field preferred.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to interact respectfully with individuals from diverse backgrounds and with varying needs.
• Ability to maintain confidentiality and appropriate professional boundaries.
• Dependability, sound judgment, patience, and the ability to remain calm under pressure.
• Basic computer skills, including email, electronic documentation, and data entry.
• Ability to follow written procedures, maintain accurate records, and communicate concerns promptly.

• High school diploma or equivalent required.
• Knowledge of federal and state housing laws preferred.
• Must own or consistently have access to a vehicle for work-related use.
• Proficiency with Microsoft Office applications.
• Experience with property management software (OneSite—conventional and affordable, WCMS preferred) or a demonstrated ability and willingness to learn.
• Ability to successfully pass a background check and other pre-employment screenings.

Preferred Qualifications

• Peer Support Specialist certification or willingness to pursue applicable training, if required for assigned duties.
• Lived experience with recovery, housing instability, or navigating community support systems may be valued when shared voluntarily and relevant to the role.
• Experience working with individuals experiencing behavioral health challenges, substance use concerns, or complex social service needs.
• Training or experience in trauma-informed care, conflict de-escalation, mental health first aid, or crisis response.
• Familiarity with community resources and supportive housing programs.

 Key Competencies

• Compassionate, person-centered resident engagement
• Professional boundaries and confidentiality
• Conflict de-escalation and sound judgment
• Clear verbal and written communication
• Reliability and accountability
• Accurate documentation and attention to detail
• Teamwork and collaboration
• Respect for resident dignity, autonomy, and individual choice

Work Environment and Schedule

This position is based onsite at Kings Ridge Apartments and requires regular interaction with residents, visitors, staff, and community service providers.

The schedule may include weekday, evening, weekend, or other assigned shifts based on operational needs. Candidates must be able to work the assigned schedule and complete required training.

 Physical and Other Requirements

• Ability to perform front desk duties and remain attentive throughout an assigned shift.
• Ability to use a computer, telephone, and standard office equipment.
• Ability to move throughout the community as needed to perform job responsibilities.
• Ability to respond appropriately to routine operational concerns and emergencies within the scope of the position.

Reasonable accommodations will be considered in accordance with applicable law.

CASA’s Commitment

CASA is committed to creating a respectful, inclusive, and supportive environment where residents can work toward housing stability, wellness, and greater independence. We value team members who approach their work with empathy, accountability, professionalism, and a commitment to resident-centered service.

To Apply: Submit a résumé and any requested application materials through CASA’s designated hiring process.

CASA is an equal opportunity employer. Final qualifications, certification requirements, schedule, compensation, and employment terms are subject to organizational approval.