Peer Supervisor

Shift: 8:30am - 5:00pm

Pay Rate: Starts at $62,000 and can go up DOE

Summary:

The PolarisPeer Supervisorisresponsible for oversight of thePolaris Transition Team’sprogramming, supervision of staff, assurance of quality service and collaborative relationships with all stakeholders, including, but not limited to:Washington County Forensic Team,Oregon Health Authority,Oregon State Hospital, and allcommunity agencies.The Peer Supervisorwill overseeadditionalpilot programming expansions of the existing contract and ensure all required documentation and invoicing is completedin accordance withcontractual requirements.

ThePeer Supervisorwill report to the Director of Peer Support Services and be a member of thePolarisTransition Team(PTT).PTTwill providewraparoundservices to individualswho have been referred to New Narrative by the Washington County Forensic Mental Health Teamand other community partnerswith the aim of assisting the referred individuals in accessing transitional housing, connecting to community based mental health or substance use treatment services, and resource gathering (food boxes, medical needs, etc.) to promote overall stabilization while navigating the legal system.ThePTTwill work with individuals as they are referred by Washington County who may be experiencing co-occurring disorders, and support individuals as they transition into becoming their own best advocate.

Accountabilities:(Responsibilities of the job)

Peer Program Leadership Activities:

• Maintains provision of person-centered and trauma-informed peer support services to all participants assigned to Aid-and-Assist, including pre-engagement and post-adjudication.

• Oversees and implements goals of existing programming as well as pilot programming expansions

• Leadsprogramming in alignment with the Peer Services Vision and Strategy.

• Exudesand modelsNew Narrative’svalues and mission in all interactions. 

• Upholds the National Association of Peer Supporters Guidelines for Peer Specialists and Supervisors, Intentional Peer Support,12 Core Competencies of the Substance Abuse and Mental Health Services Administration (SAMHSA), andMHACBO Code of Ethicsthroughout programming.

• Provides minimum bi-weekly program supervision to supervisees. The position is responsible for professional development and performance management.

• Conducts group supervision in program team meetings and provides training as needed. 

• Providesday to day support to staff for questions, consultation, and other collaborative and supportive efforts

• Maintainscollaboration and communication across team and stakeholders; supportscohesive and seamlessparticipantexperience.

• Manages referrals, checks accuracy ofdata collectionand oversees the program and eligibility requirements. 

• Maintainsprogram budget, technology tracking, and reporting requirements for grant and/or contract funding in collaboration with Director of Peer Support Services.  

• Overseespersonal and staff expense reports, ensures expense reportsare submitted weekly and completed monthly.

• Approve staff timecards within the deadline provided.

• Buildsand maintainseffective community partner relationships, including referral partner relationships, to support mutual access and awareness of area services

• Attendsall required meetings with county and external community partners in collaboration with Director of Peer Support Services  

• Reviewsdocumentation, IRs, and performance, and providesclear and direct feedback to support best practice with person centered, trauma informed, harm reduction, inclusive, lens. 

• Provides feedback to staff;addresses issues of quality care and/or utilization of services through an organized performance improvement process.  

• Partners with other staff members to address and resolve stakeholder issues and complaints. 

• Maintain a regular, reliablework schedule. 

Peer SupportDuties:

• May provide direct support toparticipantsas well as coaching and oversight to staff providing same.

• Assistsstaff with strategies tofill out the Vision Impact Planwithparticipants. 

• Ensures staff are providing legal skills training with all participants who wish to participate

• Ensures each participant has aVision Impact Planthatidentifiesthe individual’s self-determined goals, as well as specificobjectivesto carry out these goals. 

• Oversee all incoming referrals to the Polaris and Community Navigator teams, assigning them to staff, and ensuring all referrals are contacted within 5 business days

• Attendscourtin Washington County weekly to build relationships with judges, attorneys, WCFT staff, and potential referrals from the Aid & Assist caseload. Will serve as primary point of contact for the Court.

• Exemplifies recovery principlestoshow by example that recovery is possible and attainable. Shares own recovery story as appropriate and walks the road of recovery alongside theparticipant.

• Coordinatesand consultswith team members to keeptheminformed of issues and progress within program

• Ensuresteam’stimely completion of all required paperwork, including documentation of allparticipant engagement and contractually required data collectionwithin 24-72hours inCredible and MHS 04 Aid and Assist Report

• Works to increase level of cultural sensitivity, awareness and competency regarding Person Centered and Peer Delivered Services. 

• Educatesand advocatesfor the values and principles of the Recovery Model. 

Positions Reporting: (Listing of job incumbents reporting into this position)

Polaris TransitionTeam Members:

• 2-3PeerSpecialists (PSS, PWS, CRM)

• 1-2QMHAs

Supervision:

• Receive regular supervision from the Director of Peer Support Services, seeking additionalsupervision whenever necessary.

• Participate in interdisciplinary team meetings and group supervision as required.

Other General Expectations:

• Ability to work as a team member, remain flexible and establish priorities as a group.

• Ability to display a non-judgmental attitude.

• Creative, innovative and progressive problem-solver.

• Work to increase level of cultural sensitivity, awareness and competency regarding Person-Centered Services.

• Ability to remain calm in a busy and stressful environment.

• Ability to participate professionally and collaboratively in interdisciplinary meetings with outside agencies.

• Proficiency in Outlook, Word, and ability to navigate new computer systems as needed.

• Maintain Peer Support certification (20 CEUS over a three-year period)

• Follow allNew Narrativepolicies, procedures, and protocols.

• Maintain security of all PHI (Private Health Information).

• Maintain CPR and First Aid Certificate.

• Must be able to pass a criminal history check through the Department of Human Services, including participating inappealsprocess if desired.

Core Competencies:  (Listing of skills, abilities,characteristicsand knowledge)

• Communication:Direct and concise.  Keeps people informed.  Listens effectively to others.

• Teamwork:Effective at working in team situations.

• Individual Responsiveness:Responds well to internal or external individual needs.

• Dependability:Counted on to follow through on commitments; at work each day and on time; work completed in a timely fashion.

• Utilizing available resources for personal wellness:Communicates with Supervisor or other designated New Narrative personnel to meet personal wellness and safety needs.

• Independence:Receives no instruction on routine work; with general instruction on new assignments.

• Feedback orientated:Demonstrates, engages and promotes regular forms of feedback from program participants, New Narrative staff, and colleagues

• Aptitude:Ability to comprehend and apply new ideas, processes, procedures, or training.

• Organizational Awareness:Understands the culture of the organization; interests and concerns of various groups.

• Demeanor:Remaining calm in a crisis situation, empathetic, unbiased and excellent interpretation skills. 

Qualifications:

• QMHA and Traditional Health Worker (THW) [with aPeer Support CertificationeitherPSS, PWS, or CRM] required

• 1 year of direct support experience in the mental wellness field required, 1 year of direct support experience as a peer specialist preferred.  

• Minimum of one-year supervisory experience required. 

• Lived experience with either mental health, substance use, houselessness, restrictive environments, and/or altered states required.  

• Bilingual (Spanish/English) preferred.  

• Mustmaintaincurrent Oregonor Washington State’sdriver’s license astheposition requires the ability to driveto support participants.