Customer Satisfaction, Customer Support/Service, Documentation, Financial Management, Fire Safety, First Aid, Funding, Medical Record System, On Call, Performance Management, Printed Circuit Board (PCB), QoS (Quality of Service), Quality Management, Safety/Work Safety, Schedule Development, Service Delivery, Team Player, Time Management
Duties and Responsibilities
Essential Functions:
- Completes WellSpan specific trainings as assigned.
- Completes First Aid and Basic Life Skills training.
- Completes a 75-hour approved Peer Specialist training within 8 weeks of hire date.
- Completes program specific orientation which includes but is not limited to; learning EHR Epic system, building IRP's, learning different documentation required for Peer Support services, learning workflows and other job-related processes.
- Develops a schedule that consists of meeting and supporting Peers and includes supervision and team meetings as scheduled.
- Completes no less than 10 shadowing hours with a current Certified Peer Specialist.
- Completes no less than 8 billable shadowing hours with a Lead Certified Peer Specialist.
- Completes and passes the required PCB exam for a Certified Peer Specialist after the 75-hour training but within 6 months of hire date.
- Demonstrates understanding and ability to complete the necessary documentation within the time limits set forth by the OMHSAS bulletin.
- Acquires knowledge or resources in assigned county/counites while maintaining an excellent working relationship with all providers.
- Acts as a liaison with other community agencies/groups, funding sources and businesses that relate to the services provided to peers.
- After completing the 75-hour Certified Peer Specialist Training, develop a consistent schedule to meet with Peers, complete the documentation as required, and maintain a 70% ratio of billable hours to total hours.
Common Expectations:
- Attends all meetings with supervisor, staff, and clients as well as trainings and in-services.
- Reinforces hope and the potential for recovery to peers and others.
- Encourages and provides support for peers to advocate for themselves.
- Models coping techniques and self-help strategies.
- Completes yearly annual safety education modules in compliance with WellSpan Philhaven policy.
- Performs and participates in outcome measurement, performance improvement and customer satisfaction studies designed to measure and improve the quality of services delivered.
- Contributes to a safe work environment through knowledge and practice of safe behavioral management practices, fire safety, physical plant safety, safe emergency practices, and universal precautions for bodily fluids
- Provides after hours telephone support to enrolled peers as assigned (On-call responsibilities rotated among staff).
- Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.