Position Introduction: Provides requisition and applicant management and customer service support to applicants and departmental users. - Provides recruiting system support, assisting applicants with questions around document issues, hiring process, resume, and cover letter guidance.
- Posts requisitions, to include but not limited to proofreading, cross checking information, and creating prescreening questions.
- Manages job listings and candidate referrals for students and staff positions. Communicates with hiring departments, applicants, and completing hires.
- Works with departments to move qualified applicants through the hiring process. Assists recruiting assistants and hiring managers on ways to improve job listings and follow-up with expired listings.
- Helps departmental users with questions and troubleshoots technical issues.
- Conducts background and driver's license checks to include but not limited to processing requests, communicating with hiring departments and applicants, working with vendor on problems, and filing documents.
- Provides support to hiring programs such as PEAK, Work-Study, Learn & Earn Student Jobs, OU Connect service listings, and the Student Job Location Program.
- Participates in special projects.
- Performs various duties as needed to successfully fulfill the function of the position.
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Required Education and Experience: Bachelor's degree Equivalency/Substitution: Will accept 48 months related experience in lieu of the Bachelor's degree for a total of 54 months related experience 6 months of customer service or related experience
Required Knowledge, Skills, Abilities: - Proficient in Microsoft Office (Word, Excel, Outlook)
- Detail oriented for accuracy of data and information
- Strong customer service orientation
- Ability to interact with a diverse customer base, including students, hiring managers and the general public
- Ability to communicate effectively verbally and in writing
- Highly organized and ability to handle multiple projects and deadlines
- Ability to build rapport with students, faculty and staff
- Ability to produce reports and complete work within deadlines
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