Job Description:
Description
Responsibilities Include:
- Installing, operating, Maintaining, repairing and modifying end user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios.
- Performing a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations.
- Troubleshooting and solving technical issues related to end user equipment hardware and software
- Ensuring customer satisfaction is achieved.
Requirements
- Required Skills, Experience, and Education: Minimum education and experience level: High School/GED with seven (7) years of experience. Equivalent education and experience: Associates degree and five (5) years of experience.
- Security + Cert
- Ability to provision/enroll Smartphone devices after receiving training
- Highly skilled in installing, repairing and troubleshooting hardware and peripherals
- Demonstrate ability to read and understand technical manuals and schematics
- Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
- Able to manage time and priorities effectively
- Able to work efficiently with minimal supervision
- Proficient in working with end-users remotely
- Familiar with Active Directory security and policies
- Excellent analytical and problem solving skills
- Outstanding communication skills to relate with team members and support workers
- Required Clearance: Candidate must have a TS/SCI polygraph clearance
"If you are not in the market, please do not apply for this job. Time is precious for both of us."