PCG Insurance Operations Specialist

Essential Duties & Responsibilities

Assist financial consultants in completing life insurance, annuity, long-term care, and disability applications.

Verify and request financial consultant's licenses status, affiliations, and appointments.

Ensure applications and documents are in good order for compliance and submission.

Do OFAC checks on each client who applies for insurance.

Submit applications, follow up that they are issued and that commissions are paid correctly.

Work with carrier underwriters to establish underwriting class for pre-underwriting and life insurance quotes.

Ensure compliance with state and federal regulations governing annuities, life insurance, and long-term care.

Provide quotes and run life illustrations.

Assist financial consultants with life insurance and annuity death claims.

Assist with customer service requests as needed.

Manage calls and e-mails from advisors and clients regarding life insurance, annuities, LTC, and disability insurance.

Respond to customer requests, provide information, and resolve problems.

Perform other tasks as assigned by management.

Education and/or Experience

College degree or equivalent workforce experience; advanced certifications (e.g., FALU or FLMI) are a plus.

Minimum 5 years' experience in life insurance and annuities management or life insurance underwriting.

Knowledge, Skills and Abilities

• Be familiar with different life insurance products.
• Knowledge of life insurance case design and the ability to run new business illustrations.
• Familiar with life insurance underwriting process.
• Excellent verbal, written and organizational skills.
• Attention to detail with emphasis on accuracy and quality.
• Self-starter with the ability to manage time effectively, prioritize work to balance multiple projects, and meet deadlines with minimal supervision.
• Strong analytical, critical thinking and problem-solving skills with the ability to determine the appropriate action.
• Establish and maintain effective working relationships at all levels of the organization.
• Ability to maintain confidentiality.

Qualifications

• Strong understanding of life insurance products.
• Strong understanding of Long-Term Care and Disability is preferred.
• Prior experience with the life insurance underwriting process.
• Experience with life insurance case design.
• Proficient in Microsoft Office Suite.
• High degree of professionalism and excellent customer service skills.

Certificates, Licensing, Registrations

• Life & Health Insurance License required (if no longer active, must be renewed within 6 months of hire date).