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PC Technician - Registry

Pinal County Government

Florence, AZ

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JOB DETAILS
SKILLS
Background Investigation, Computer Hardware, Computer Maintenance, Computer Networks, Computer Software, Computer Systems, Criminal Justice, Customer Service Evaluation, Customer/Client Research, Driver's License, Funding, Hardware Repair, High School Diploma, Identify Issues, Information Technology & Information Systems, Information Technology Software, Peripheral Hardware, Policy Development, Problem Solving Skills, Systems Hardware, Technical Research, Technical Support, Technical Training
LOCATION
Florence, AZ
POSTED
30+ days ago
This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/7433710
JOB SUMMARY
Install, modify, and repair standard computer hardware and software and
provide technical assistance and training to system users under basic
supervision.

NOTICE TO APPLICANTS:
- The hiring salary for this position is dependent upon experience,
qualifications and position funding; starting salaries will require
an internal equity review and those that are above the first
quartile will require additional approval.
Per PCSO Selection Guidelines, the following may be disqualifiers:
- Having been disciplined by any employer, including military, as an
adult for abuse of leave, gross insubordination, dereliction of duty
or persistent failure to follow established policies and
regulations.
- 'Having been involuntarily dismissed, for any reason other than
layoff, from two or more employers as an adult.
- Having held more than seven paid positions with different employers
within the past four years, or more than 15 paid positions with
different employers in the past ten years (excluding military).
Students who attend school away from their permanent legal residence
may be excused from this requirement as well as other persons with a
reasonable explanation for an extensive job history.
- Resigning from any paid position without notice may be
disqualifying, except where the presence of a hostile work
environment is alleged or other reasonable cause existed.
## TYPICAL CLASSIFICATION ESSENTIAL DUTIES
*Work in this classification requires an individual to be able to
perform the essential job functions satisfactorily. Reasonable
accommodations may be made to enable individuals with disabilities to
perform the primary classification functions herein described. Since
every duty associated with this classification may not be described
herein, employees may be required to perform duties not specifically
spelled out in this classification description, but which may be
reasonably considered to be incidental in the performing of their duties
just as though they were actually written out in this description.*
TYPICAL CLASSIFICATION ESSENTIAL DUTIES:
- Perform installation, modification, and repair functions for
standard computer hardware, software, and peripheral devices and
resolve problems within scope of authority and training.
- Provide technical assistance and training to system users as
requested.
- Interview user to collect information about technology problems and
technical issues, lead user through diagnostic procedures to
determine source of error, and diagnose system hardware, software,
and operator problems.
- Define user problems, research and isolate error sources, and
implement technical solutions to resolve problems.
- Deploy new IT hardware and software packages as directed.
- Maintain IT hardware, equipment, and peripheral devices.
- Research technical issues and recommend repairs, replacements, and
upgrades.
- Refer complex problems, which are beyond the skills of the PC
Technician to senior technical staff and track the problem until it
has been resolved.
- Cross-train in technical skills for maintaining additional IT
hardware, software, and equipment.
- Maintain absolute confidentiality of work-related issues, customer
records, and restricted County information.
- Perform other related duties as required.
## MINIMUM REQUIREMENTS TO PERFORM WORK
MINIMUM REQUIREMENTS TO PERFORM WORK:
- High school diploma or GED equivalent.
- One (1) year of IT technical support experience.
- Arizona residentsmust have an Arizona Drivers License upon
hire;newly establish ed Arizona Residents must have onewithin 30
days of hire.
Special Requirements:
- May be required to obtain Terminal Operator Certification for access
to Arizona Criminal Justice Information System (ACJIS).
- For ACJIS users - must pass a thorough background investigationand
background re-investigation every 5 years.
- Must pass a thorough background investigationand background
re-investigation every 5 years.
## KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge, Skills and Abilities:
Knowledge of technical support principles, processes, and standards.
Knowledge of capabilities of computer systems and networked
environments.
Skill in assessing customer support needs and implementing effective
solutions.
Ability to use basic tools, equipment, and procedures for maintaining
and rep

About the Company

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Pinal County Government