PC Technician

Founded in 2014, Crossroads Talent Solutions, LLC is a veteran-led SBA 8(a) and Service-Disabled Veteran-Owned Small Business headquartered in Maryland, delivering trusted program management, administrative, and mission support services to federal agencies nationwide. For more than a decade, we have supported critical operations for partners including the U.S. Army, U.S. Air Force, U.S. Navy, U.S. Marine Corps, National Guard, Defense Health Agency (DHA), National Oceanic and Atmospheric Administration (NOAA), Small Business Administration (SBA), U.S. Citizenship and Immigration Services (USCIS), U.S. Attorney's Office (USAO), and the U.S. Department of Agriculture (USDA). Known for our integrity, transparency, and commitment to excellence, Crossroads has built a solid reputation as a reliable federal partner dedicated to delivering measurable performance and taking care of the people who make each mission possible.

Position Title: PC Technician

Location: U.S. Attorney's Office in Raleigh, NC

Position Overview

The PC Technician provides comprehensive IT support services to the United States Attorney's Office (USAO), Eastern District of North Carolina. This role supports day-to-day operations of IT systems, ensuring reliable performance of hardware, software, and network infrastructure while delivering high-quality customer support to end users.

Key Responsibilities

• Provide technical support for desktops, laptops, printers, and peripheral devices
• Install, configure, upgrade, and troubleshoot hardware and software systems
• Support network operations including routers, switches, and servers
• Perform system maintenance, updates, and patch management
• Diagnose and resolve recurring technical issues for end users
• Assist with system administration and network monitoring activities
• Provide user training and guidance on standard applications and systems
• Support telecommunications systems, including teleconferencing tools
• Maintain and manage file systems, directories, and access permissions
• Assist in cybersecurity efforts, including monitoring compliance with security protocols
• Support basic web/intranet updates using HTML/XML as needed
• Track and manage IT equipment and property records
• Coordinate installation, relocation, and inventory of IT assets
• Generate reports and assist with data analysis and documentation

Required Qualifications

• U.S. Citizenship (required)
• High school diploma or equivalent (minimum)
• Minimum of 2 years of relevant IT support experience
• Strong knowledge of computer hardware, software, and networking fundamentals
• Experience troubleshooting Windows-based systems and common applications
• Ability to provide professional, customer-focused support
• Strong organizational and communication skills

Preferred Qualifications

• Experience in a government or legal environment
• Familiarity with network administration and cybersecurity practices
• Basic scripting or web content management experience
• Experience with property or asset management systems

Benefits

• Medical/Dental/Vision Benefits Offered
• 401k
• Life Insurance plans
• Employee Health and Wellness program

Crossroads Talent Solutions, LLC is a Veteran friendly employer and provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws. Crossroads is committed to providing equal employment opportunities to qualified individuals with disabilities. If you need a reasonable accommodation to complete the application process, participate in an interview, or otherwise participate in the hiring process, please contact [HR/email/phone]. Crossroads will provide reasonable accommodations to qualified individuals with disabilities unless doing so would cause an undue hardship, consistent with applicable law.

Equal Opportunity Employer/Veteran/Disabled