Atlassian JIRA, Communication Skills, Computer Hardware, Computer Servers, Customer Relations, Customer Support/Service, Desktop Administration, Desktop PC, Detail Oriented, Equipment Maintenance/Repair, Establish Priorities, Firewalls, Hardware Administration, Hardware Installation, Help Desk, IT Service Management (ITSM), Identify Issues, Mac Operating System, Microsoft Office, Microsoft Windows Operating System, Mobile Devices, Network Routers, Network Switching, Organizational Skills, Presentation/Verbal Skills, Printers, Problem Solving Skills, Security Patches, ServiceNow, Smartphones, Software Administration, Software Configuration Management, Team Player, Technical Support, Time Management, User Account Administration, Writing Skills
Pollard Banknote is looking for a PC Technician with strong technical troubleshooting and problem-solving abilities to join our team in Phoenix!
The PC Technician is responsible for providing foundational IT support, focusing on client computing hardware, vendor technologies, and in-house applications. The core focus of this role involves performing fault isolation, validating and correcting faults, and verifying service restoration with customers. The technician will process, document, and coordinate the resolution of trouble calls with the help desk, while also monitoring user accounts and maintaining equipment.
What You'll Do
- Maintain servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches, install & configure hardware and software.
- Performs fault isolation and validation procedures, correcting issues, and verifying service restoration with customers.
- Processes, documents, and coordinates resolution of trouble calls with the service desk. Monitors and manages user accounts and maintains equipment.
- Investigate, troubleshoot, and resolve complex software issues for standard and specialized departmental applications.
- Other duties as assigned related to the position.
What You'll Bring
- Associate's degree and 1 - 3 years of experience in desktop support, or equivalent experience.
- Intermediate MS Windows and MS Office skills.
- Intermediate Macintosh OS and hardware skills.
- Experience providing hardware and software support across desk and mobile devices.
- Experience with IT Service Management Tools (ServiceNow/Jira).
- Strong troubleshooting and problem-solving skills.
- Effective customer service, written and verbal communication skills required work in a team environment and interact with employees who may potentially be unfamiliar with our systems or software.
Who You Are
- Someone with the ability to self-motivate to complete tasks without direct supervision.
- Highly organized, with the ability to plan and prioritize tasks to meet deadlines.
- Someone with the ability to work well under pressure.
- A person with the ability to apply strong attention to detail and accuracy to work to meet requirements and production demands.
- Someone with the ability to apply initiative and source information as needed to work through new task assignments.
What We Offer
Competitive Salary | Competitive Medical, Dental, Vision, and Life Insurance Benefits | Employee Assistance Program | Generous Paid Time Off | 401k with Company Match | Profit Sharing | And More!
Pollard Banknote Limited is an equal opportunity employer, committed to promoting and maintaining a diverse and inclusive workforce. Reasonable accommodations are available upon request.
By submitting this application, the applicant consents to Pollard Banknote Ltd. collecting, using and retaining the personal information for purposes relating to the application process and if hired, the employment relationship.
Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.
We thank all candidates that apply, however only those selected for an interview will be contacted.
Employment is contingent upon a satisfactory response from a Criminal Record Search, Drug Screening, Driving Record, Credit Check and any other applicable pre-employment requirements.
Employment is contingent upon a satisfactory response from a Criminal Record Search, Drug Screening, Driving Record, Credit Check and any other applicable pre-employment requirements.