PC TECHNICIAN

PC TECHNICIAN

• 542928
• PHOENIX
• DEPT OF HEALTH SERVICES
• Full-time

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DEPT OF HEALTH SERVICES

The Arizona Department of Health Services promotes and protects the health of Arizona's children and adults. Our mission is to promote, protect, and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care, science, public policy, and leadership. ADHS promotes alternative work schedules, flexible hours. We have positions that can fit any stage in your career; from entry to senior level. We offer a robust benefit package, including the ADHS Student Loan Assistance Program, where eligible employees can receive up to $300.00 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.

PC TECHNICIAN

Job Location:

Address: 150 N 18th Ave, Phoenix, AZ 85007

Posting Details:

Salary: $57,750

Grade: 20

Job Summary:

This position is required to provide IT Desktop Support for Arizona Department of Health Services personnel. This position will provide 2nd tier computer support for ADHS to include desktops, and computer peripherals. This position is responsible for routine testing and analysis of Local Area Network hardware and software and for monitoring LAN performance and recommending corrective action when necessary. In addition, this position will serve as a technical resource to Desktop Support technicians, installs and maintains midrange operating systems, test Lab Environment, and related software to ensure stable performance, evaluates system specifications, input/output processes, and working parameters for hardware/software compatibility, and troubleshoots networking and operating system problems. This position is required to support the Health Services (HS) domain with approximately 2,400 users. This position supports multiple platforms and or applications, Health Emergency Operations Center, Preparedness Activations, Active Directory, and other application servers as assigned.

Job Duties:

Responsibilities include:

• Hardware upgrades, PC deployments, and ticket resolution.
• Software installation, and configuration.
• Diagnose hardware/software issues.
• Provide training and assistance to staff.
• Prepare reports and document resolutions.
• Other duties as assigned as related to the position.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

• Deep knowledge of PC hardware and Windows software including operating systems, Microsoft Office, ODBC/databases.
• Understanding of networking concepts.
• Knowledge of Apple devices and enrollment into a MDM system.
• Requires at least three years full-time desktop support experience, or at least one of the following certifications: Comp TIA A+, Microsoft MCDST.
• Intermediate knowledge of data management and systems administration is preferable.
• Google platform.
• Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies.

Skilled in:

• Advanced troubleshooting.
• Strong customer service.
• Working with non-technical audiences.
• comp TIA A+, oral and written communication skills.

Ability to:

• Monitor division goals and objectives effectively and adjust work-plans as needed.
• Collaborate with staff on technical problems and assist in developing means to correct problems.
• Communicate effectively in both written and verbal formats and provide on-going consultation and technical assistance in an efficient and effective manner.
• Interpret state and federal regulatory/management laws, rules and guidance.
• Diagnose hardware issues down to the component level.
• Support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.

Selective Preference(s):

• Associate's degree plus 1 -3 years of experience in desktop support (or equivalent experience).

Pre-Employment Requirements:

• Driver's License
• Must possess a valid level one fingerprint clearance card issues pursuant to A.R.S. §36-113.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The State of Arizona provides an excellent comprehensive benefits package including:

• Affordable medical and dental insurance plans
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
• 10 paid holidays per year
• Wellness program and plans
• Life insurance
• Short/long-term disability insurance
• Defined retirement plan
• Award winning infant at work program
• Credit union membership
• Transit subsidy
• ADHS Student Assistance Pilot Program

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of total cost of the benefit. New State employees have a 27-week wait period for contributions to begin.

Contact Us:

The State of Arizona is an Equal Opportunity/ Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing steven.santiago@azdhs.gov. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.