| Location | Phoenix, AZ |
PC Technician
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DEPARTMENT OF CHILD SAFETY
The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona's children through prevention, services, and support.
PC Technician
Job Location:
TECHNOLOGY SERVICES
3003 N Central Ave Phoenix, AZ 85012
Posting Details:
Salary: $23.2692 HRLY/$48,399.94 Salary
Grade: 20
Closing Date: September 13, 2026
Job Summary:
Under general supervision, this Desktop Support Technician will have varied and complex technical assignments providing Level 2 support of the DCS local area and DCS Wide Area networks for the Desktop Support Team.
Note: This position requires employee to be in office 3 days a week.
Job Duties:
Performs varied and complex technical assignments providing support of the DCS local area network and DES Wide Area Network devices in the Desktop Support Team Unit.
Provides PC hardware, software troubleshooting, problem solving, network connectivity, distribution of hardware and software upgrades, virus detection and elimination, setup and configuration of PCs to the network. Create images and image workstations for distribution. Maintain workstations/server application security which includes virus definitions, encryption, and OS patches. Troubleshoot and support printers and multifunction printers.
Ensures successful day to day operations and related networking technologies, including timely response to incidents. Demonstrate the ability to maintain a customer-service focus and attitude at all times. Document support issues/resolutions in Service Desk. Convey user feedback to DCS group.
Makes educated decisions based on support requirements needed to provide the most efficient service possible to all DCS offices statewide. Statewide responsibility with travel and overnight stays are required. Travel is required to various geographical DCS locations.
Advises supervisor of equipment and software needs; frequent contact with field users.
Other duties as assigned as related to the position.
Knowledge, Skills & Abilities (KSAs):
Knowledge of:
Vendor technologies, in-house developed applications and client computing hardware including, but not limited to;
Personal Computers
Functional characteristics and capabilities of operating systems for Windows
Functional characteristics and capabilities of the hardware
Wireless networking functionality and capability
Network functionality and capability
Functional characteristics and capabilities of desktop/laptop support and troubleshooting
The principles, capabilities and operation of network and communication devices such as servers, routers, intelligent hubs, and gateways
Skills in:
Strong customer service skills
Excellent interpersonal, written and oral communication skills
Basic troubleshooting skills in computer hardware and software
Using software utilities and monitors
Network planning and implementation
Installation and configuration of desktop / laptop hardware software and peripherals in a networked environment
Ability to:
Effectively balances, prioritizes, and organizes multiple tasks.
Works collaboratively in teams and across organization; builds strong relationships internally and externally.
Synthesizes feedback and adjusts plans as needed; remains open to other''s ideas and new approaches.
Develops and writes technical documentation.
Installs and repairs PC hardware and software.
Provides prompt, customer-focused service; solicits and incorporates feedback to improve service; meets commitments.
Identifies and implements solutions to improve efficiency and reduce waste.
Resolves conflicts professionally; maintains confidentiality; listens actively and manages emotions.
Works within established guidelines and parameters; obtains, clarifies, and provides information as needed.
Prioritizes and plans work effectively; sets goals and objectives; uses time efficiently; communicates progress and results appropriately.
Follows specific instructions and participates in reviews of assigned and completed tasks.
Selective Preference(s):
N/A
Pre-Employment Requirements:
Associate's degree plus 1 -3 years of experience in desktop support.
The ability to obtain and maintain an Arizona Fingerprint Clearance Card.
The ability to obtain and maintain clearance to the DCS Central Registry.
This position does require driving or the use of a vehicle as an essential function of the job to conduct State business.
The following requirements apply: Driver's License Requirements.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits:
The State of Arizona provides an excellent comprehensive benefits package including:
Affordable medical, dental, life, and short-term disability insurance plans
Top-ranked retirement and long-term disability plans
10 paid holidays per year
Vacation time accrued at 4:00 hours bi-weekly for the first 3 years
Sick time accrued at 3:42 hours bi-weekly
Deferred compensation plan
Wellness plans
Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement:
Positions in this classification participate in the Arizona State Retirement System (ASRS). Enrollment eligibility will become effective after 27 weeks of employment.
Contact Us:
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-3141 or by email at ADA@AZDCS.GOV. Requests should be made as early as possible to allow time to arrange the accommodation. Should you have any further questions regarding the interview process you can reach out to a member of our recruitment team at 602-255-2903 or by email at recruiting@azdcs.gov. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.