Assist in diagnosing and troubleshooting hardware and software issues on desktops, laptops, and peripherals. Perform routine maintenance, updates, and installations of operating systems and software applications.
Numbers & Facts
Location
Sioux Falls, South Dakota
Description
Assist in diagnosing and troubleshooting hardware and software issues on desktops, laptops, and peripherals.
Perform routine maintenance, updates, and installations of operating systems and software applications.
Support end-users with technical issues via phone, email, or in-person assistance.
Set up and configure new computers, including imaging and deploying software.
Maintain and organize IT inventory, including hardware, accessories, and spare parts.
Assist in network troubleshooting, including Wi-Fi connectivity and printer setup.
Document technical issues and resolutions in the IT support ticketing system.
Collaborate with IT team members on special projects and technology upgrades.