PC Tech I
Albany, GA
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417 W 3rd Ave
Albany,
GA
PC Tech I
Location: Albany, GA Job ID: 34945
Job Summary
Responsible for day to day support of micro-computers and associated equipment for end users throughout the hospital and its affiliates. Installs, configures and troubleshoots micro-computer and associated hardware and software.
Qualifications
- Associate''s Degree in Computer Science or related field Required
- Vocational/Technical Degree in Computer Science or related field and 4 years additional relevant experience is acceptable. Required
Work Experience
- 5 or more years experience in Computer Science or related field Required
Licenses and Certifications
- CompTIA A+ Certification Required
Essential Functions
- Provides frontline Tier 1 Support to end users to provide expert and creative solutions on a variety of issues including hospital based applications and Information Systems policies and practices.
- Identifies and resolves hardware and software problems to the network level, passing those more complex to the next support level.
- Installs and configures new micro-computer hardware and software in conjunction with users, vendors and other Information Systems personnel.
- Documents actions taken to resolve both Trouble Tickets and Work Orders in the Magic Service Desk software.
- Communicates with customer according to established priority scheme including, but not limited to, scheduling Work Orders within two days of receipt.
- Uses security, anti-virus and diagnostic tools in course of job performance.
- Imparts knowledge to others and promotes an attitude of teamwork.
- Provides technical support, equipment orientation, limited training, and assistance to end users.
- Determines user''s requirements for hardware and software and provides configuration, pricing and sourcing information to users.
- Promotes and demonstrates attitude of teamwork, caring and effective communication and rapport with coworkers, and user oriented focus.
- Demonstrates technical skill in using equipment appropriate for role.
- Understands equipment operation.
- Maintains equipment in working order. Troubleshoots equipment problems.
- Uses technology to increase productivity. Adapts to new technology.
- Documents and submits required information and data in a timely fashion.
- Clearly and accurately documents designated processes, policies, products, service offerings, etc.
- Ensures that documentation is tailored to expected readers/users.
- Uses correct terminology.
- Conforms to required style and format.
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