PC Systems Specialist, Lead

PC Systems Specialist, Lead

College of Arts & Sciences

Computing and Network Support

The College of Arts & Sciences at Georgia State University is transforming lives through our research advances, career-empowering teaching, and work with community partners in Atlanta and around the globe. As the largest college on the Atlanta Campus, the College of Arts and Sciences is home to more than 15,000 students, 550 faculty, and 300 staff members. Our faculty teach the core curriculum courses that serve as the foundation of nearly every student's university education.

These are exciting times at the College of Arts and Sciences at Georgia State University. We are growing, and we are thrilled that you are interested in being a part of our team. We are surrounded by individuals empowered to use their expertise and talents to achieve our mission to pursue excellence.

The College of Arts and Sciences is seeking to hire an experienced PC Systems Specialist, Lead

WHAT MAKES College of Arts & Science A GREAT PLACE?

• Generous benefits, including health, dental, vision, tuition assistance, retirement, etc.
• A knowledge-sharing organization that works collaboratively with diverse partners
• Professional development opportunities and mentorship
• A rapidly growing center within an academic setting

HERE IS WHAT YOU WILL DO:

The ideal candidate for this position will provide software and workstation support in a multi-platform and operating systems: Windows, MAC, and Linux. Diagnoses and resolves highly complex technical problems with computer hardware, software, AV systems, and network printers including departmental computer labs. This position deploys University and College recommenced enterprise solutions to provide workstation support efficiently. Additionally, this position provides expert technical advice to a PC technical team, and oversees the delivery of workstation support services within the assigned departments.

The essential duties and responsibilities of the PC Systems Specialist, Lead are the following:

• Hardware and software installation, upgrades and support including troubleshooting complex hardware and software problems; applies patches, upgrades, and maintenance to system security.
• Responsible for the delivery of workstation support to the departments supported in an efficient and timely manner.
• Deliver technical related presentations to other systems support personnel within the IT unit.
• Partner with the security team to implement security policies and ensure all critical vulnerabilities are patched in a timely manner and all computers and network devices are compliant.
• Maintain inventory and reporting of all end user computing assets.
• Develop and maintain documentation for systems and standard operating procedures.
• Perform other advanced level specialist duties as assigned.

Minimum Requirements:

Bachelor's degree and three years of related experience; or a combination of education and related experience.