| Location | Augusta, GA |
Augusta University is Georgias innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgias cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgias only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values https://www.augusta.edu/about/mission.php make Augusta University an institution like no other.
Augusta Universitys distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.
The University System of Georgia https://www.usg.edu/hr/orientation/welcome_to_the_board_of_regents_university_system_office is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Location
Augusta University -
Our Health Sciences Campus:
1120 15th Street, Augusta, GA 30912
Our Summerville Campus:
2500 Walton Way, Augusta, GA 30904
College/Department Information
The Division of Information Technologys mission at Augusta University is to anticipate and respond effectively to a changing world with agile, innovative, robust and secure services that educate and inspire students, empower clinicians, educators, researchers and administrators, advance learning, discovery and care.
Job Summary
Under general supervision, perform tasks to aid in the on-going support of end-user environments including personal computers (PCs &Macs) and peripherals. Work independently to research and resolve hardware & software problems and respond to client requests and refer only the most complex problem to Tier 2 or 3. Corrects hardware, software, and operational problems; maintains service logs; monitors problem/change activities and coordinates involvement of staff, clients, and vendors to ensure effective resolution of user problems
Responsibilities
The duties include, but are not limited to:
INSTALLATION: Installs, tests, troubleshoots, and maintains hardware and software products including internet and network connectivity for PCs, Macs, Mobile and handheld devices and peripherals. Implements and monitors standards and procedures, facilitates data backup and recovery, and maintains service logs. Gains expert level knowledge on the use of the workstation management tools. Escalates or involves other teams when necessary. Creates, maintains, and completes required information on service requests in an incident management system.
ADVISE: Advises and consults with customers on the use of enterprise systems and software tools to enhance productivity and improve customer experience
CUSTOMER SERVICE: Provides telephone, face-to-face and remote support to the customer
PROVIDE INFORMATION: Provides detailed status information and estimated time of resolution to customers in a timely manner.
GENERATE QUOTES: Creates quotes for computer/printer/software and helps the customer identify what hardware/software meets their needs.
SUPPORT: Provides support for meetings and other events.
TRAINING: Provide technical training and support to fellow co-workers and staff.
SERVICE REQUESTS: Creates, maintains, and completes required information on service request in an incident management system.
OTHER RESPONSIBILITIES: Perform all other duties as assigned.
Required Qualifications
Bachelors degree from an accredited college or university and 1 year related field experience
or
Associate degree from an accredited college or University and 2 years related field experience
or
High School Diploma, GED, or equivalent from a recognized State or Federal accrediting organization and 3 years related field experience.
Knowledge, Skills, & Abilities
KNOWLEDGE
In depth knowledge of computer hardware, software, operating systems, and internet network connectivity.
ABILITIES
Proven ability to communicate effectively verbally, and in writing with customers to obtain all required information necessary to determine and address their specific needs.
Proven ability to work effectively within a team.
Proven ability to develop an effective, collaborative working relationship with a variety of representative groups.
Ability to analyze a problem and define implement the solution to the problem.
Ability to manage time wisely and in an organized manner to best complete a given set of task.
Shift/Salary/Benefits
Shift: Days; M-F (Work outside of normal business hours may be required)
Pay Band: B9
Salary: $48,800.00/annually-$48,987.69/annually
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position
Recruitment Period: 8/5/2026 - Until Filled
Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.
Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.
Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.
For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Drivers License Statement
The Human Resources Division will request a drivers history report for the identified top candidate(s) for this position. We will initiate this through our Background Check Vendor; this report will come from the Department of Motor Vehicles. The selected candidate must have a valid drivers license.
Other Information
This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."
Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How To Apply
Consider applying with us today!
Applicants are encouraged to tailor their resumes to the position of interest by clearly highlighting relevant work experience and skills gained from previous employment. Resumes should reflect how your background aligns with the qualifications and responsibilities of the role.
https://www.augusta.edu/hr/jobs/
Select University Faculty & Staff > External Applicants if you are a candidate from outside the university
Select University Faculty & Staff > Internal Applicants if you are a current university employee
If you need further assistance, please contact us at 706-721-9365