PC Support Tech II

PC Support Tech II
Tustin, CA (hybrid, 2-3 days week onsite)
Contract to hire
$27-$33 an hour

Our client is in a state of growth and needs immediate hire for a PC Support Technician to assist with answering queries and addressing system and user issues in a timely and professional manner. Successful candidate will support and work with the IT team and will often interact with system and computer users across the company. Understanding and proactively maintain daily system performance, having the ability to troubleshoot customer problems, and innate follow-up and follow through skills are essential aspects to the help desk support's day to day role.

Required Skills:

• Minumum of 3 year experience supporting/troubleshooting Windows 11
• Experience with Microsoft Office &Office 365
• Responsible for supporting all aspects of the hardware and software for 1200 plus remote users
• Log all help desk interactions in companies ticketing system (Service Desk), to track all issues and resolutions and provide detailed documentation regarding issue cause and resolution.
• Support includes walking the end-user through documented procedures as well as actual data/system setting manipulation using remote desktop tools (Beyond Trust).
• Diagnose and resolve technical hardware and software issues.
• Identify and escalate situations requiring urgent attention. Escalation to Help Desk Team and Infrastructure Managers during service disruptions.
• Train users on basic computer functions; guide new-hires on system use and IT guidelines.
• Provide support and assistance to the Systems Administrator & Engineers as required with internal IT projects.
• Develop and write training manuals, FAQs, response templates in Service Desk.
• Minumum 3 years of experience troubleshooting and supporting users over the phone
• Active Directory experience
• Basic understanding of TCP/IP, Networking, VPN and Wireless technologies
• Strong Communication Skills (Verbal and Written)

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