PC Support Coordinator
22nd Century Technologies, Inc. (TSCTI)
- Fort Worth, TX
- Today
- $24.98 Per Hour
- Full-time
Highlights
Responds to telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing routine problems with hardware, software, or other computer related systems by answering, evaluating, and prioritizing requests. General knowledge and understanding of personal computer operations, diagnosis, and repairs including office application software packages, email, and PC operating systems.
Numbers & Facts
| Location | Fort Worth, TX |
| Job Type | Full-time |
| Salary | $24.98 Per Hour |
| Company Size | 501 - 1000 |
| Year Founded | 1997 |
| Headquarters | McLean, VA, US |
| Website | https://www.tscti.com/ |
Description
Job Title: PC Support Coordinator
Duration: 6 Months (Temp to hire)
Payrate: $25/hour on w2
Shift: 1st shift (7am -3:30pm)
Summary:
- Provides technical support for users calling in to the IT Help Desk to increase computer user and system efficiency. Diagnoses, identifies, and isolates basic hardware and software problems.
- May install, modify, and make minor repairs to personal computer hardware and software systems, and provide technical assistance and training to system users.
Essential Functions:
- Responds to telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing routine problems with hardware, software, or other computer related systems by answering, evaluating, and prioritizing requests.
- Diagnoses and isolates system problems by interviewing users on the telephone or in person to collect information.
- May lead user through preliminary diagnostic procedures to determine source of error.
- Determines probable cause of problem (e.g. hardware, software, network, modem, printer, cables, and telephone) by reviewing procedures and actions taken by the user. Instructs user on basic diagnostic procedures.
- Logs and tracks calls. Maintains history records, related problem documentation and prepares standard reports.
- Alerts appropriate technical area of recurring problems and patterns of problems.
- May install hardware, software and/or upgrades, and peripheral components such as monitors, keyboards, printers, and disk drives.
Knowledge, Skills and Abilities:
- General knowledge and understanding of personal computer operations, diagnosis, and repairs including office application software packages, email, and PC operating systems.
Proficiency in problem recognition, isolation, and resolution of personal computer hardware and software concerns.
Education:
- Associates Degree.
Job Responsibilities
- Responds to telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing routine problems with hardware, software, or other computer related systems by answering, evaluating, and prioritizing requests.
- Diagnoses and isolates system problems by interviewing users on the telephone or in person to collect information. May lead user through preliminary diagnostic procedures to determine source of error.
- Determines probable cause of problem (e.g. hardware, software, network, modem, printer, cables, and telephone) by reviewing procedures and actions taken by the user. Instructs user on basic diagnostic procedures.
- Logs and tracks calls. Maintains history records, related problem documentation and prepares standard reports. Alerts appropriate technical area of recurring problems and patterns of problems.
- May install hardware, software and/or upgrades, and peripheral components such as monitors, keyboards, printers, and disk drives.
Qualifications
Knowledge, Skills and Abilities
- General knowledge and understanding of personal computer operations, diagnosis, and repairs including office application software packages, email, and PC operating systems.
- Proficiency in problem recognition, isolation, and resolution of personal computer hardware and software concerns.
- May install, modify, and make minor repairs to personal computer hardware and software systems, and provide technical assistance and training to system users.
Education:
- Associates Degree.
About Company
22nd Century Technologies, Inc. (TSCTI) is one of the fastest-growing IT services integrators and workforce solutions providers in the United States. Founded in 1997, TSCTI is a Certified National Minority Business Enterprise (MBE) with a workforce of over 6,000 professionals, including more than 600 cybersecurity subject matter experts (SMEs), supporting clients across all 50 U.S. states, Canada, and Mexico.
Headquartered in Princeton, New Jersey, and McLean, Virginia, TSCTI operates through 14 offices nationwide. Our commitment to quality, security, and operational excellence is reflected in our adherence to industry-leading standards and certified mature processes, including CMMI Level 3 for Development and Services, ISO 20000, ISO 27001, and ISO 9001.
With a strong focus on the public sector, TSCTI currently supports 14 of the 15 Federal Executive Departments, 37 additional federal agencies, all 50 state governments, more than 115 local government agencies, and 37 school districts. Over the past three years, we have significantly expanded our commercial footprint and now serve more than 80 Fortune 500 and commercial clients.
Recognized by Forbes as one of the “Best Companies to Work For,” 22nd Century Technologies consistently exceeds client expectations through a customer-centric approach, delivering exceptional talent and innovative solutions while fostering a culture that motivates, values, and empowers its employees.
https://www.tscti.com/current-openings
