Details:
Stefanini Group is hiring!
Stefanini is looking for a PC Renewal Operations Analyst, Dearborn, MI
For quick apply, please reach out to Lovkesh Bharti at 248-727-2506/[email protected]
We are looking for a PC Renewal Operations Analyst supports the daily operations of the global PC Renewal Program. This role works closely with global managed service providers and IT Operations to ensure consistent and effective delivery of computer services.
Responsibilities
- Process ServiceNow ticket requests to fulfill computer requests.
- Resolve customer issues and drive them to closure to mitigate escalation risk.
- Identify process improvement opportunities to optimize the planning, scheduling, and delivery of PC requests and deployments.
- Support data analysis and reporting needs using Microsoft Office applications.
- Manage hardware service ticket requests for computers end-to-end, from submission and validation through routing, fulfillment, resolution, and closure.
- Review break/fix requests and vendor repair quotes for accuracy, completeness, and proper assignment.
- Validate computer warranty status and evaluate repair-versus-replacement decisions based on cost, asset age, lifecycle, and business needs.
- Approve or decline repairs as authorized, following established guidelines.
- Coordinate with vendors regarding part quotes and escalate delays as needed.
- Validate and reconcile asset data across ServiceNow, the configuration management database (CMDB), inventory systems, and vendor inventory systems.
- Resolve discrepancies involving serial numbers, ownership, location, and lifecycle status.
- Maintain accurate documentation of decisions, approvals, and ticket closures.