PC Network Technician

SUMMARY Provides support for students, faculty, staff, and external constituents by resolving hardware, software, and network issues. Responds to requests with a commitment to customer satisfaction, quality, and accuracy. Effectively provides appropriate referrals to other service areas. Performs related service functions that support department operations.

ESSENTIAL FUNCTIONS

• Provides campus level technical network support while serving as an on-going technical resource.
• Provides expert diagnostics and maintenance of computer hardware, software, and network issues.
• Supports software, hardware, network, and peripheral devices in the academic unit; software shall encompass operating systems, antivirus programs, network software, clients, and server and academic programs.
• Assists in administrating fixes and design modifications to workstations and printers or other peripherals existing as components to the academic computing network.
• Performs regular cleaning and upkeep of computers, printers, and surrounding work spaces in the Learning Commons and campus computer classrooms/labs.
• Monitors supplies, maintains inventories, and ensures timely inspection, repair of computers and printers.
• Provides supervisory oversight of tasks related to Desktop Technician duties regarding training of new software, asset inventory, hardware refresh, and helpdesk ticket SLAs.
• Creates and updates internal supported system documentation.
• Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction.
• Performs other duties as assigned.