Location: Menands, NY 12204
Pay Rate: $23–25/hr
Mileage: 250–350 miles weekly (reimbursed during workday travel only)
Vaccination Requirement: Not Required
Overtime Terms: Subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and 10% discount after six months of service.
We are seeking a Field Computer Technician to support Dell laptop and desktop break-fix services throughout the metro and surrounding areas. Technicians will complete onsite hardware repairs, whole-unit swaps, and peripheral replacements while managing service tickets in real time using the company-provided phone.
Reliable transportation and strong hardware troubleshooting experience are required.
Perform break-fix repair services on laptops and desktops
Replace components including:
Motherboards
LCD screens
Hard drives
Keyboards
Complete whole-unit swaps and peripheral replacements
Troubleshoot hardware and basic software issues
Close service tickets in real time within the call management system
Travel throughout the assigned metro territory to customer sites
1+ years of hands-on laptop and desktop break-fix experience
Experience diagnosing Dell laptops and PCs
General understanding of Microsoft applications
Ability to resolve basic to moderate technical issues
Must own a reliable vehicle and maintain valid car insurance
Ability to pass background and drug screening
Ability to complete required product training
Computer building or repair background
A+ Certification preferred
A+ certification is required by the client. Candidates without certification must obtain it within 90 days of starting employment.
Dell certifications are required before starting and are provided at no cost to the candidate
Candidates are not compensated for commuting mileage to and from home
Workday travel mileage is reimbursed per company policy
Client and/or government clearance may be required
Criminal background verification may be required
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