PC LAN Technician I - Maricopa County (On-Site)
Location: Maricopa County, AZ (301 S 4th Ave, Ste 200)
Position: PC LAN Technician I
Duration: 11/02/2026 - 06/30/2027
Schedule: Monday-Friday, 8:00 AM - 5:00 PM
Work Environment: On-Site
Travel: Required
Background Check: Required
Education: High School Diploma Required
Job Description
Maricopa County is seeking a PC LAN Technician I to support a large-scale Desktop Refresh Project (DRP) responsible for deploying, configuring, and supporting laptops, desktops, monitors, and peripherals across 30+ county departments. The technician will assist with imaging and reimaging devices, inventory management, asset tracking, device deployment, quality assurance testing, troubleshooting, and end-user support. This role works closely with project managers, department liaisons, Service Desk teams, vendors, and end users to ensure successful equipment deployment and support.
Responsibilities
- Image and reimage laptops and desktop computers.
- Deploy, configure, and troubleshoot hardware and peripherals.
- Manage incoming and outgoing inventory and asset tracking.
- Perform break-fix repairs and quality assurance testing.
- Install software locally and through Microsoft SCCM.
- Update and maintain ServiceNow Asset Management records.
- Support device refresh activities across multiple county locations.
- Assist end users with Outlook, printers, network connectivity, and software setup.
- Resolve hardware, software, and access-related issues through ticketing systems.
- Coordinate with vendors for repairs and service requests.
- Process equipment recycling and inventory reconciliation.
- Maintain accurate documentation, status updates, and project records.
Required Skills & Experience
- Experience with Active Directory user and computer management.
- Previous IMAC (Install, Move, Add, Change) experience in Windows environments.
- Knowledge of Windows 10 and Windows 11.
- Experience with ServiceNow and enterprise ticketing systems.
- Understanding of Asset Management and Configuration Management processes.
- Strong inventory and warehouse/distribution control experience.
- Knowledge of PC hardware, device configuration, and troubleshooting.
- Excellent customer service and communication skills.
- Strong analytical, organizational, and problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Self-motivated, reliable, and team-oriented approach.