Resolves technical problems and answers queries by telephone or self-service ticket in support of customer computer hardware, software, network, system/application access, and telecommunications systems. This team member is responsible for distribution, tracking, configuration and end-user customer interactions for desktops, laptops, monitors, and other peripherals provided by the program.

Job Title:PC LAN Technician I
Duration: 6+ Months Temporary Contract
Location:  Phoenix, AZ  – Onsite Position

Position Description

• The device refresh project technician is part of a team responsible for supporting the deployment, setup, configuration, and quality assurance for Desktop Refresh Project (DRP).
• The DRP consists of laptops, desktops, monitors and peripherals that will need to be deployed to 30+ departments in a scheduled manner.
• DRP Technicians will report to the Desktop Refresh Project Manager and will work across multiple county department, with customer liaisons and other stakeholders.
• This team member is responsible for distribution, tracking, configuration and end-user customer interactions for desktops, laptops, monitors, and other peripherals provided by the program.
• The team member will assist in updating the ServiceNow Asset Management (SNAM) portal with required details.
• The team member will assist in analyzing the current SNAM data and correcting within their limits of responsibility or providing to the Asset Manager the corrections needed.
• The team member will also assist the Project Coordinator activities to manage resources in the delivery of project documentation, status reports, estimates, timelines, end user documentation, etc.
• This role will work closely with the department liaisons for logistics and scheduling, and full-time Service Desk representatives for configuration and troubleshooting of issues.
• The team member will also be responsible for product inventories, processing device recycling requests and handling one-off issues as they arise.

 
Skills Required:

• Image/ Reimage Laptop-Desktops
• Manage Outgoing and Incoming Inventory
• Move equipment to multiple locations.
• Complete break-fix and quality assurance checks
• Install applications locally and through Microsoft SCCM
• Contact vendor for service.
• Communicating with end-customers and speaking in plain language
• Assist with service calls from vendors.
• Assist customers in first-setup activities for outlook, network and local printers, 3rd party software, etc.
• Resolves technical problems and answers queries by telephone or self-service ticket in support of customer computer hardware, software, network, system/application access, and telecommunications systems.
• Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
• Maintains and updates records and tracking databases.
• Alerts management to recurring problems and patterns of problems.
• Asset Management data updates
• Asset Management analysts

 
Experience Required:

• Proficient with active directory to add, move and change objects within containers.
• Previous experience with IMAC (Install, Move, Add, Change) within a Windows PC environment.
• Working knowledge of PC hardware and the ability to identify proper devices and configurations based on customer need.
• Demonstrated ability to build and maintain effective working relationships at all organization levels and with outside vendors.
• Must be able to negotiate and/or influence others in a positive/professional manner to gather support for the company s needs or to drive change.
• Strong analytical and problem-solving skills.
• Strong working knowledge of audit procedures and an understanding of basic financial principals.
• Working knowledge of ServiceNow
• Understanding of Asset Management and Configuration Management
• Strong knowledge of inventory process controls in a warehousing / distribution environment.
• Strong verbal and written communication including ability to teach basic computer principals in Windows 10 and Windows 11.
• Demonstrated ability to handle multiple tasks and competing priorities at the same time.
• Ability to prioritize and set goals to achieve company objectives.
• Experience with enterprise level service desk ticketing systems.
• Maintain a positive, team-oriented attitude and instruct others in the proper met.
• Punctual and self-starter.

 
Education Required

• High school diploma