PC LAN Tech 1

Position Description
Temporary technical staff are needed to support a large-scale Desktop Refresh Program for the Judicial Branch.
Technicians will assist with deployment and replacement of desktop and laptop computers at Judicial Branch facilities throughout County.
Responsibilities include imaging systems, workstation setup, peripheral installation, hardware replacement, basic troubleshooting, inventory tracking, and customer support during deployment activities.
Technicians will provide onsite assistance to judicial staff and end users while maintaining a professional, courteous, and customer-focused approach.
This position requires the ability to work in a fast-paced, high-volume deployment environment while meeting scheduled rollout timelines and maintaining accurate documentation within ticketing and asset management systems.

Skills Required
Experience deploying and configuring Windows desktop and laptop computers
Basic knowledge of workstation imaging and deployment processes
Experience setting up monitors, docking stations, printers, and peripherals
Strong customer service and communication skills
Ability to follow deployment schedules and written procedures
Basic troubleshooting skills related to hardware, software, and connectivity issues
Ability to work independently and as part of a deployment team
Experience updating tickets and documenting completed work
Ability to lift and move computer equipment as required
Reliable transportation and ability to travel to various locations throughout  County
Professional demeanor and ability to work with users at all organizational levels

Skills Preferred
Experience supporting desktop refresh or hardware deployment projects
Experience using SCCM, MDT, Intune, Autopilot, or similar imaging/deployment tools
Previous enterprise or government IT support experience
Experience with asset tracking and inventory management systems
Experience working in a high-volume deployment environment
Knowledge of Active Directory and basic network connectivity troubleshooting

Experience Required
Minimum of three (3) year of experience in desktop support, computer deployment, technical support, or related IT field OR
An equivalent combination of education and related technical experience sufficient to successfully perform the essential duties of the position Experience Preferred
Experience participating in large-scale PC refresh or deployment initiatives
Experience providing onsite technical support in enterprise, government, or public sector environments
Experience working directly with end users in customer-facing technical support roles

Education Required
High School Diploma or GED

Other Requirements:
Must possess or have the ability to obtain a valid Arizona drivers license at the time of hire.

Education Preferred
Additional Information
JBAZMC will run background check/complete fingerprinting. Candidate will need to report to the site for this process.