BASIC PURPOSE OF THE JOB
To answer a multi-line switchboard quickly (ideally within 3 rings) and directs calls to their destination without delay in such a way that positively affect the customer's perception or call/visit experience.
REPORTS TO
- Admitting/PBX Coordinator
JOB REQUIREMENTS
Supervisory Responsibilities: No
Minimum Education: High School Diploma/GED
Degree: General
License/Certification Required: None
Minimum Work Experience: Some experience as an operator preferred, 1 -2 years customer service office environment experience is a plus
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
- Excellent verbal communication skills, an upbeat and pleasant phone voice, the ability to handle high-stress environments and experience in handling multiple tasks.
- In addition, must be able to make informed decisions quickly and execute those decisions with confidence. Must be able to remain stationery for long periods of time.
- Must be able to view computer screens and receive audible communications.
DUTIES AND RESPONSIBILITIES
- Demonstrated ability to perform required responsibilities efficiently, accurately and professionally.
- Usage of codes phones: Black code phone- for any code, Red phone is Fire, and the cream colored phone is an emergency downtime phone.
- Establishes and maintains effective working relationships with co-workers and general public, proactively thinking of how you can best meet their needs from your area. Stays current with key personnel changes, knowing who is on call etc.
- Maintain and updates a list of authorized personnel for distribution of in-house keys.
- Competently meets the expected standard for greeting customers over the phone.
- Complies with HIPAA, Corporate Compliance and other organizational guidelines around maintaining Patient Confidentiality.
- Continuously displays a "can do" attitude within the department and across department lines to contribute to the overall focus on service excellence at the hospital.
- Utilizes hospital resources and time respectfully and accountably
- Willingly accepts any other assignments that may be requested.
PHYSICAL REQUIREMENTS
- Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
- Light lifting, pushing and pulling is required for 1-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending, and reaching is required. Keyboard/computer use and/or repetitive motions may be required.
Come work where you can make a difference everyday.