| Location | Mesa, AZ |
| Job Type | Full-time |
Scope:
Provides central communications point for hotel operations through answering all incoming hotel phone calls in a prompt, friendly and courteous manner.
Primary Responsibilities:
Ø Provides courteous, efficient telephone service to guests and public; accurately records messages and promptly notifies guest or hotel employees.
Ø Provides wake-up calls to guest rooms.
Ø Provides guest with local directions and general information in a courteous and accurate manner.
Ø Maintains an accurate listing with current status of all registered guests.
Ø Records incoming packages, mail or faxes and promptly notifies guests.
Ø Acts as central communications point during emergency situations by having thorough knowledge of safety and security procedures and having phone numbers of local fire, police, poison control, etc.
Ø Operates in-house paging system as well as base communications with security and maintenance departments.
Ø Respond quickly to guest requests or complaints in a friendly manner. Follows up to ensure guest satisfaction.
Ø Provides a professional image at all times through appearance and dress.
Ø Follows company policies and procedures.
Relationships:
Internal: All hotel departments: To deliver messages
External: Hotel guests : To deliver messages.
Qualifications:
Education/Experience: Basic reading and writing skills with some prior switchboard experience preferred.
Certification and/or License Requirement: None.
Skills:
Interpersonal skills
Oral communication skills
Working Conditions:
Will be required to work nights, weekends and holidays.
Will be required to work in fast paced environment.
May be asked to work overtime.
Physical/Cognitive Activities:
CBX/PBX Operator
This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.
The major responsibility in this position is to provide courteous, efficient telephone service to guests and employees, therefore a significant portion of the day is spent speaking, listening and using keyboard to type, usually done while sitting down.
The vast majority of time is spent speaking and listening to guests of the hotel while on the telephone. This is typically done while sitting down.
A significant portion of time is spent using a keyboard to type or to route phone calls. This is normally done while sitting down.
Basic reading and writing abilities are used often when taking messages for guests or hotel staff or when maintaining lists of guest information.