PBX Operator Holiday Inn Resort

The PBX Operator Concierge is responsible ensuring efficient communication within, to and from the hotel while maintaining attentive, courteous and efficient customer service. Sedentary work – Exerting up to 10 pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Overview:

PBX Operator

The PBX Operator Concierge is responsible ensuring efficient communication within, to and from the hotel while maintaining attentive, courteous and efficient customer service.

Responsibilities:

• Handle incoming/outgoing calls in an attentive, courteous and efficient manner, according to standard operating procedures.
• Take and deliver messages according to standards.
• Maintain guest privacy at all times.
• Provide information about the hotel.
• Provide information about the hotel.
• Be familiar with emergency procedures.
• Perform call accounting, if applicable.
• Be familiar with VIP procedures.
• Be able to provide accurate directions to the hotel.
• Be familiar with the surrounding area of the hotel.
• Send/receive guest faxes.
• Serve as a radio dispatcher, maintaining proper radio and paging procedures.
• Record and relay all guest requests and verify completion.
• Maintain daily activity log.
• Process wake up calls per guest’s requests

Qualifications:

Education & Experience:

• High school diploma or equivalent and/or experience in a hotel or related field preferred.

 

Physical requirements:

• Flexible and long hours sometimes required.
• Sedentary work – Exerting up to 10 pounds of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
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Mental Requirements:

• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to multi task.
• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Must routinely meet deadlines.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.