| Location | Duluth, GA |
| Salary | $65,000–$70,000 |
Assist with internal and external payroll tax audits by gathering documentation, validating records, and supporting audit responses.
Process payroll tax payments and tax returns, including reviewing, reconciling, and validating payroll tax data to ensure accuracy and compliance.
Verify payroll tax information and supporting documentation to ensure adherence to applicable laws, regulations, company policies, and established procedures.
Investigate and resolve tax notices, discrepancies, and account issues by analyzing data, identifying root causes, and implementing corrective actions in a timely manner.
Deliver exceptional customer service by responding to client inquiries and providing guidance, support, and resolution for payroll tax-related issues and requests.
Maintain current knowledge of payroll tax laws, regulations, industry trends, and best practices through continuing education, professional resources, training, and independent research.
Prepare, review, and file monthly, quarterly, and annual federal, state, and local payroll tax returns as assigned.
Process payroll tax filings and payments through various submission methods, including electronic filing (e-file), EFT debit and credit transactions, agent files, and other approved filing platforms.
Manage and resolve tax notices while maintaining accurate documentation and status updates within the case management system.
Prioritize, monitor, and complete assigned work items within the case management system while meeting established service level expectations and deadlines.
Perform payroll tax reconciliations and analyze tax account balances to identify variances and ensure accurate reporting and remittance.
Collaborate with internal stakeholders and external agencies to address payroll tax inquiries, compliance matters, and operational issues.
Support departmental initiatives, process improvements, and special projects aimed at enhancing efficiency, accuracy, and compliance within payroll tax operations.
Maintain confidentiality and exercise sound judgment when handling sensitive employee, payroll, and tax-related information.
Regular on-site attendance is an essential job function due to the need for secure access to systems, collaboration on sensitive technical matters, participation in operational meetings, and hands-on involvement.
Marginal Functions
Attend webinars and training to stay up to date on best practices related to the company and department.
Complete projects and other duties as assigned by supervisor.
Knowledge, Skills, and Abilities
Knowledge of federal, state, local, and payroll tax laws, regulations, filing requirements, and compliance standards.
Strong analytical and problem-solving skills with the ability to research payroll tax issues and identify effective solutions.
Ability to interpret and apply tax laws, regulations, policies, and procedures to ensure accurate filings and payments.
Excellent attention to detail and accuracy when reviewing payroll tax data, reconciliations, notices, and returns.
Strong organizational skills with the ability to manage multiple priorities, deadlines, and case management activities in a fast-paced environment.
Ability to investigate, analyze, and resolve tax notices, discrepancies, and agency inquiries in a timely manner.
Excellent customer service, verbal communication, and written communication skills.
Ability to build and maintain effective working relationships with clients, government agencies, and internal stakeholders.
Ability to work independently, exercise sound judgment, and maintain confidentiality when handling sensitive payroll and tax information.
Demonstrated adaptability, initiative, and commitment to continuous learning and professional development.
Required Education & Experience
High School Diploma or equivalent combination of experience, skills, and education (including other relevant non-traditional degree programs, certifications, or job training programs) preferred.
Minimum of two (2) years Payroll Tax experience.
PEO or related industry experience preferred.
Proficiency with Microsoft Office software (Outlook, Microsoft Teams, Excel, Word, PowerPoint) and demonstrated ability to learn other applications as needed.
Required Licenses and/or Certifications
Physical Demands:
Sedentary Work: Primarily involves sitting for extended periods, often at a desk or computer.
Manual Dexterity: Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
Mobility: Occasionally walking or traversing throughout the office to meet with leaders and other employees.
Visual Acuity: Ability to read and analyze data on a computer screen (or to read and analyze data with reasonable accommodation) and in printed materials.
Lifting & Carrying: Minimal physical lifting required, but may involve handling documents, and lifting light office supplies.
Mental Demands:
Analytical Thinking: Analyze payroll tax data, research complex tax issues, and evaluate solutions to support compliance and business objectives.
Attention to Detail: Maintain a high degree of accuracy when reviewing tax returns, reconciliations, filings, notices, and supporting documentation.
Problem Solving: Investigate discrepancies, tax notices, and compliance issues to identify root causes and implement corrective actions.
Decision Making: Exercise sound judgment when interpreting tax regulations, assessing risks, and determining appropriate resolutions.
Task Management: Prioritize multiple deadlines, filings, audits, and case management activities in a fast-paced environment.
Adaptability: Respond effectively to changing tax laws, regulations, business needs, and operational priorities.
Communication Demands:
Written Communication: Prepare, review, and maintain accurate tax filings, audit documentation, correspondence, and case management records.
Verbal Communication: Communicate payroll tax requirements, issues, and resolutions clearly and professionally with clients, agencies, and internal stakeholders.
Customer Service: Provide responsive and professional support while addressing payroll tax inquiries, concerns, and requests.
Collaboration: Work effectively with internal departments, external agencies, and cross-functional teams to support payroll tax compliance and operational objectives.
Confidentiality: Maintain discretion and professionalism when handling sensitive employee, payroll, tax, and organizational information.
Cultural Sensitivity: Communicate with individuals from diverse cultural backgrounds, demonstrating cultural awareness and sensitivity.
Environmental Conditions
This position is performed in a professional office environment and requires regular use of computers and standard office equipment. The work setting is climate-controlled with typical office lighting and low to moderate noise levels. The role involves extended periods of screen time, in-person collaboration and meetings, and minimal exposure to physical hazards.
Disclaimer
This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position.
This document does not create an employment contract, implied or otherwise, other than an at will employment relationship.