Payroll Specialist

W2 job to a staffing company 

Experience with Workday HRIS and Kronos is required 

KEY RESPONSIBILITES/REQUIREMENTS:

Key Responsibilities
·         Fulfill day-to-day functions of the payroll service team including but not limited to: Kronos timecard maintenance, Workday HRIS data integrity, accurate payroll process management via UltiPro, time accrual management and auditing of data sets between various payroll source systems
·         Ensure Samsung company representatives utilize appropriate processing procedures within federal, state and local compliance regulations
·         Effectively manage relationships within defined SLAs while providing on-going research, resolution, product support and a superior customer experience to workers, HR, accounting, retirement program and benefits administrators, as well as payroll and timekeeping vendors
·         Act as the Level 2 Customer Experience team for payroll related inquiries submitted via Service Request ticketing system, phone and other various channels (inc. team email box management)
·         Evaluate processes and procedural documents for increased efficiencies and opportunities for continuous improvement
·         Manage leaves of absence and calculation of supplemental benefit payments
·         Support Sr. Payroll Analysts in delivering high-quality results to payroll customers
·         Support reoccurring and ad hoc reporting including production of basic to intermediate reporting to various internal and external stakeholders
·         Support various project initiatives including collection of user requirements for system enhancements and solutions
·         Support periodic and cumulative audit processes for monthly, quarterly and annual activities
·         Other duties as assigned

Qualifications:  
·         Demonstrated performance as NASSC Tier 1 Agent will be accepted in place of the below qualifications
·         3+ years of US & CAN work experience in a payroll role, preferably in a 3rd party payroll or shared service environment
·         2+ years in customer service related field and ability to demonstrate strong customer relationship skills
·         Experience with top tier payroll and HRIS systems (UKGPro [UltiPro], UKG WFC [Kronos], UKG WFD [Dimensions] Workday or similar)
·         Ability to troubleshoot and resolve requests using pre-defined and creative solutions
·         Expertly interpret, create and present a variety of instructions furnished in written, oral, and diagram or schedule form
·         Produce measurable results in a collaborative team environment as well as independently to manage time and priorities while achieving defined personal and team goals
·         Payroll audit, control, quality assurance and/or tax management experience
·         Payroll accounting experience including GL posting, accruals and reconciliation of payroll expenses
·         Demonstrate intermediate knowledge of Microsoft Office Products, specifically Excel, Word and PowerPoint
·         APA Fundamental Payroll Certificate (FPC) or Certified Payroll Professional (CPP) designations preferred
·         Bachelor's degree preferred

Key Results Areas  
·         Support Payroll Accuracy SLA at or above current SSC requirements
·         Support payroll team Service Request Ticket resolution SLA at or above current SSC requirements
·         Ensure key quality control activities are completed according to established schedule and guidelines
·         Support team projects and continuous improvement initiatives