Highlights
Minimum 3 years in payroll processing, case management;at least 1 year handling Tier 2 or high-level payroll issues. -Analyze payroll data, identify root-case issues, and coordinate corrective actions across HR, Finance and IT systems.
Numbers & Facts
| Location | Lakeland, FL |
| Industry | Staffing/Employment Agencies |
| Salary | $20 |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | http://www.lancesoft.com/ |
Description
Title: Payroll Specialist
Duration: 3 months with possible extension to 6+ months
Pay Range: $20 - $24/h on W2
Location: Lakeland, FL 33813, USA (REMOTE)
Responsibilities: Tier 2 Case Management
-Serve as the escalation point for complex payroll inquiries and case investigation beyond Tier 1 resolution
-Analyze payroll data, identify root-case issues, and coordinate corrective actions across HR, Finance and IT systems
-Manage end-to-end case lifecycle;intake, documentation, investigation, resolution and closure
-Maintain accurate case records in the case management system, ensuring compliance with audit and regulatory requirements
-Produce regular metrics and reports (e.G. Case volume, SLA compliance, root-cause trends.)
-Partner with internal stakeholders to develop process improvements and preventative controls
-Provide training and knowledge transfer exchanges with Tier 1 staff on recurring issues and best-practice resolutions
Required Qualifications:
Bachelors degree in Business, Finance, Accounting, Human Resources, or related field (or equivalent experience)
Minimum 3 years in payroll processing, case management;at least 1 year handling Tier 2 or high-level payroll issues
Proficiency with payroll systems (SAP ECP a plus!), Strong excel/Power Query abilities
Understanding of federal/state payroll tax regulations (e.G., FICA, IRS, state withholding)
Demonstrated problem-solving skills with data-driven decision making
Excellent written and verbal communication;ability to convey complex issues to non-technical audiences
Demonstrated knowledge of Payroll principles & processes
Desired skills /Competencies:
Certified Payroll Professional (CPP)
Strong SAP Employee Central systems experience
Customer service mindset with a focus on timely, accurate resolution
Strong organizational skills;ability to prioritize multiple cases simultaneously
Collaborative approach - works effectively across functions and levels
Continuous improvement - proposes and implements process enhancements
Duration: 3 months with possible extension to 6+ months
Pay Range: $20 - $24/h on W2
Location: Lakeland, FL 33813, USA (REMOTE)
Responsibilities: Tier 2 Case Management
-Serve as the escalation point for complex payroll inquiries and case investigation beyond Tier 1 resolution
-Analyze payroll data, identify root-case issues, and coordinate corrective actions across HR, Finance and IT systems
-Manage end-to-end case lifecycle;intake, documentation, investigation, resolution and closure
-Maintain accurate case records in the case management system, ensuring compliance with audit and regulatory requirements
-Produce regular metrics and reports (e.G. Case volume, SLA compliance, root-cause trends.)
-Partner with internal stakeholders to develop process improvements and preventative controls
-Provide training and knowledge transfer exchanges with Tier 1 staff on recurring issues and best-practice resolutions
Required Qualifications:
Bachelors degree in Business, Finance, Accounting, Human Resources, or related field (or equivalent experience)
Minimum 3 years in payroll processing, case management;at least 1 year handling Tier 2 or high-level payroll issues
Proficiency with payroll systems (SAP ECP a plus!), Strong excel/Power Query abilities
Understanding of federal/state payroll tax regulations (e.G., FICA, IRS, state withholding)
Demonstrated problem-solving skills with data-driven decision making
Excellent written and verbal communication;ability to convey complex issues to non-technical audiences
Demonstrated knowledge of Payroll principles & processes
Desired skills /Competencies:
Certified Payroll Professional (CPP)
Strong SAP Employee Central systems experience
Customer service mindset with a focus on timely, accurate resolution
Strong organizational skills;ability to prioritize multiple cases simultaneously
Collaborative approach - works effectively across functions and levels
Continuous improvement - proposes and implements process enhancements
About Company
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.
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