Payroll Service Delivery Analyst

An established financial institution is seeking a Payroll Service Delivery Analyst in San Antonio, TX. This role supports full-cycle payroll operations for a global workforce while helping ensure accuracy, compliance, reporting, and service excellence.

About the Opportunity:

• Schedule: Monday through Friday
• Setting: Hybrid (3 days a week onsite)

Responsibilities:

• Manage end-to-end payroll processing for employees across multiple employment classifications and locations.
• Ensure payroll transactions are processed accurately, on time, and in compliance with applicable regulations.
• Review, audit, and reconcile payroll data, including earnings, deductions, bonuses, reimbursements, and garnishments.
• Support payroll-related employee lifecycle changes and maintain related workflows and integrations.
• Partner with cross-functional teams and provide payroll reporting, employee support, and process improvement recommendations.

Qualifications:

• 3 to 5 years of Payroll Processing, Operations, and/or Analysis experience
• Strong understanding of Payroll Principles, Payroll Administration, and Payroll Compliance requirements
• Working knowledge of Federal and State Payroll Tax regulations and Wage & Hour laws
• Experience processing high-volume Payroll transactions with a focus on accuracy and timeliness
• Strong analytical, problem-solving, auditing, communication, and customer service skills
• Proficiency with Microsoft Excel for reporting, data analysis, and reconciliation
• Ability to manage confidential information and prioritize multiple responsibilities in a fast-paced environment

Desired Skills:

• Associate's degree in Accounting, Finance, Business Administration, or a related field.
• Fundamental Payroll Certification or Certified Payroll Professional certification.
• Experience with ADP Workforce Now, ADP Time & Attendance, or similar payroll platforms.
• Knowledge of international payroll processing and employment regulations.
• Experience supporting geographically dispersed or global employee populations.
• Exposure to Human Resources functions such as benefits administration, recruiting support, or employee relations.
• Experience preparing payroll tax filings and year-end reporting documentation.