Payroll Coordinator

The Payroll Associate will play a key role in supporting Emplova’s payroll operations, ensuring seamless and accurate payroll processing for our diverse client base. The Payroll Associate will process multi-state payrolls, resolve discrepancies, and provide white-glove service to both clients and employees.

About Emplova
At Emplova, we are a boutique PEO delivering concierge-level HR, benefits, and payroll services to small and mid-sized businesses. As a tight-knit team, we provide personalized and flawless service to our clients. We expect nothing less than excellence as we grow and thrive together.

Position Summary
The Payroll Associate will play a key role in supporting Emplova’s payroll operations, ensuring seamless and accurate payroll processing for our diverse client base. This position requires strong attention to detail, a client-service mindset, and the ability to work in a fast-paced environment. The Payroll Associate will process multi-state payrolls, resolve discrepancies, and provide white-glove service to both clients and employees.

Key Responsibilities

1. Payroll Processing

   • Accurately process payroll for multiple clients across various states on a timely basis using PrismHR.
   • Assist with payroll adjustments, including but not limited to terminations, prorated pay, bonuses, retroactive payments, and off-cycle requests.
   • Ensure compliance with federal, state, and local wage and hour laws.
   • Serve as a key point of contact for payroll-related questions and concerns.
   • Research and resolve payroll discrepancies quickly and effectively, maintaining Emplova's high client satisfaction standards.
   • Collaborate with the Client Success team to troubleshoot and answer client payroll inquiries.

2. Data Integrity and Compliance

   • Perform quality checks to ensure payroll accuracy, including tax calculations, deductions, benefits, garnishments, and union dues.
   • Update payroll systems for changes to employee records (e.g., new hires, promotions, rate changes).
   • Support payroll audits, tax filings, and reconciliations as needed.

3. Process Improvement

   • Assist in developing and documenting workflows to improve efficiency and accuracy.
   • Help identify opportunities for improving payroll processes and implementing best practices.

4. Collaboration and Growth

   • Learn and understand Emplova’s standards for delivering boutique payroll services to anticipate client needs proactively.
   • Support special projects and initiatives as needed.

Qualifications

Education: High School diploma or equivalent required; associate or bachelor’s degree preferred.

Experience:

• 1-3 years of payroll experience; PEO experience strongly preferred.
• Familiarity with PrismHR or similar HRIS/payroll systems is a plus.
• Experience with multi-state payroll and understanding of wage and hour laws.

Skills:

• High proficiency in Excel and ability to analyze payroll data.
• Strong communication skills with the ability to interact professionally with clients.
• Excellent organizational skills and the ability to handle multiple tasks with tight deadlines.
• A client-service mindset with a strong desire to deliver accurate, timely, and proactive payroll support.

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