Payments System Support Professional

Payments System Support Professional needs 3 years of experience in System Support or Analytics OR High School Diploma or GED and 7 years of experience in System Support or Analytics

Payments System Support Professional requires:

* Bachelor's degree, equivalent military/law enforcement, and/or joint operations center financial experience

* Business analyst

* Data analyst

* Awareness & knowledge of incident management, business resilience, and payment operations.

* A self-starter with the ability to proactively identify individual priorities based upon team goals.

* Financial institution

* Payments

* Problem solving, incident management

* Leading & coordinating troubleshooting meeting

* Reporting and analytics

* Defining, writing user requirements

* Identifying and managing risk and escalations

* Train others on new processes

* Writing new procedures

Payments System Support Professional needs:

* Compose and track incident Informationals to resolution; inform operations, treasury, technology, product; deliver information in verbal or written updates via internal communication platforms

* Triage and escalate cases with Legal, Compliance, and Regulatory Relations

* Monitor and support site and regional crisis management conference calls, gathering and providing intelligence and information (weather, travel, security, etc.) as required