Payments Specialist - Contract Hybrid in NC

Payments Specialist

Hybrid in North Carolina - 3 days onsite

Position summary: This role provides support of the products and services offered by ensuring transactions are processed with the highest level of quality and in a timely manner.

The role requires working on a set schedule that ensures 24/7 coverage for customers.

Qualifications Required:

• Bachelor's degree in business-related field or a minimum of 5-10 years practical work experience

• Relevant experience in Banking or Financial institutions

• Must be available to provide coverage when needed and available to work weekends

• Must have experience working in a Mainframe and Windows Distributed systems environment

• Ability to work in a fast-paced environment with competing time sensitive priorities

• Strong attention to detail to ensure firm policies and procedures are adhered to and regulatory requirements are met

• Excellent verbal and written communication skills (must establish good rapport with internal and external customers)

• Should demonstrate a strong knowledge of clearing and settlement functions

• Operations background with firm knowledge of various trade processing, settlement, reporting and regulatory rules and regulations

• Maintain formal operations and procedural documentation

• Banking systems background in a batch and or real-time

• Must have working business knowledge of credit/debit cards and related industry partners and processes, including card network standards such as EMV

• Apply knowledge of banking and EFT payments systems to assist clients

• Working knowledge of standard computer software, including MS Excel, Office and Word

Essential Functions and Responsibilities:

• Responsible for executing all bank settlements and cut-offs

• Ensure all incoming inquiries are responded to in a timely and accurate manner

• Executed scheduled list of activities ensuring critical time-tables are met

• Provide functional support for all in house applications

• Respond to inquiries for NACHA and ECCHO standards

• Respond to settlement reconciliation inquiries for CHIPS, ACH, SVPCO, and RTP

• Procedural documentation review & maintenance

• Issue resolution on internal issue tracking system

• Support weekend testing when assigned

• Effectively handle application concerns with proper escalation to appropriate subject matter experts and management

• Maintain industry certificates

• Execute monthly reporting for management and customers

• Assist in ad hoc projects as assigned and new product launch operations support

Success factors/job competencies:

• All service level agreements are achieved

• All issues expeditiously resolved and thoroughly documented

• All documentation completed and maintained accordingly

• 100% compliance with internal regulatory requirements

• Ensure training of staff with a focus of skill development and contingency readiness

• Clear and timely communication with internal and external customers and co-workers

• Maintenance of department procedures, schedules and checklists

• Maintenance and creation of reports for team and management

• Maintain/Obtain industry accreditation