Payments Processing Manager

Requisition ID: 104651-1

Title: Payments Processing Manager

Duration: 6-12 months with possible extension

Location: Pittsburgh-Need to come to office Face to Face Round of Interview

Onsite Interview

Salary Range: $40- $45 an hour on W2/C2C

Job Description:
" Experience in Payments Domain in the Banking Sector

" Ensure resolution provided to client queries raised on time by team members throguh continuous monitoring of emails to team common drops

" Manage a Team and improving team performance on various KPIs

" Identify process re-engineering opportunities and invoke GB/Yellowbelt projects as necessary to execute the projects.

" Review performance metrics (Productivity and Quality levels) of the team to drive operations excellence in the operations environment

" Complete system updates, documentation and follow record management/maintenance guidelines

" Manage client communication and ensure there is a robust communcation frame work with the client

" Manage process / system related issues to ensure nil impact to client

" Perform periodical risk review of the process to ensure controls are put in place

" Adhere to all documentation and Audit requirements & regulations

" Adhere to the Information Security & compliance guidelines

" Create succession planning in the team and retain talent via initiatives

" Reduce communication gap between onshore and offshore partners.

" Identify possibilities to expand business

" Ability to work on and draft Business Continuity Plan for the process

" Closely work with product team and ensure seemless execution of pipeline projects

" Review of EOD reports to ensure all the transactions for the day has been processed and there is no exceptions involved


Prefereably Post Graduate (Finance)/MBA

(with relevant industry experience)


Knowledge of MS Office,

Experience in Payments processing & Investigation

Experience with Banks/NBFCs/BPO and specifically in migrations & transitions

Certificate / experience around:-

- Customer Focus

- Strong communication skills

- Managing teams

- Ability to work in any Shifts.

- Innovation & Creativity

- Multi Tasking

- Strong Networking & Interpersonal skills

- Change Management

- Flexibility

- Ability to deal with ambiguous data

- Excellent planning and prioritization skills
6-9 Years


Skills: BaNCS Payments - Swift~Client Excel~Clearing and Settlement~Capital Markets - Investment Banking
Experience Required: 4-6

Appreciate your quick response and please feel free to reach me out for any query you may have.

Thanks