Payment Services Supervisor

Coaches team to reach department and Credit Union goals. Effectively manages and completes special projects. Ensures member satisfaction through courteous, accurate, and efficient service. Responsible for overseeing the servicing of ICCU’s payment services.

Duties and Responsibilities

• Manage daily Payment Services functions: processing payments, transaction posting, and balancing while ensuring regulatory compliance.
• Responsible for overseeing the servicing of  payment services including ACH processing, check processing, wire transfers, external payment and account funding services, etc.
• Maintain a strong working knowledge of payment systems, network rules, NACHA Operating Rules, Regulation E, UCC requirements, and other applicable payment regulations..
• Analyze business needs and develop efficient processes and procedures to support continued growth.
• Coach and measure team effectiveness along with projecting resource management to reach goals and objectives of the department and Credit Union
• Effectively hire, train and coach team members and complete annual performance appraisals and team member Strength Development Plan’s.
• Lead or participate in projects involving system enhancements, automation, servicing initiatives, regulatory changes, and process improvements. Ensure member satisfaction through courteous, accurate, and efficient service.
• Work to continuously improve team's service level to members and team members.
• Assist with vendor management related to payment servicing functions.
• Additional duties and responsibilities as assigned.

Education and Experience

Bachelor’s degree and 1-3 years managerial or financial experience preferred. Ability to work with other managers in Operations to reach department goals. Excellent communication and interpersonal skills. Capable of maintaining the confidentiality of Credit Union and member records at all times.

Performance Standard

​ Manage the Payment Services team while maintaining a positive environment. A demonstrated cooperative and positive attitude toward members and other Credit Union staff. Dedicated to serving our internal members and holding team accountable for the Credit Union's service standard. Professional in appearance, attendance, quality, and quantity of work performed. Must be willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by ICCU.

Physical Requirements

• Ability to perform tasks requiring manual dexterity, such as processing paperwork, typing, filing, and handling cash.
• Prolonged periods of sitting or standing, as required by job duties.
• Occasionally lift and move items weighing up to 20–40 pounds (e.g., copy paper, cash drawers, marketing materials).
• Frequent repetitive motions involving wrists, hands, and fingers (e.g., typing, data entry).
• Ability to reach and operate keyboards and other standard office equipment.
• Operate basic office machines and technology, including computers, calculators, telephones, and multifunction printers.

Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

This role offers benefits, including:

- Competitive Pay

- Medical, Dental, & Vision Insurance

- Generous Paid Time Off

- Paid Holidays

- Matching 401K AND Pension

- Tuition Reimbursement

- Employee Assistance Program

- Employee Wellness Program

- Paid Group Life and Disability Insurance

- Awesome Culture

- And More

The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.

Must be eligible for membership at ICCU to obtain employment.

ICCU is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by law.