Source Receivables Management is a locally owned debt collection agency and we are currently hiring for a Payment Services Specialist Position. The ideal candidate will have strong administrative, computer and customer service skills. Candidates must be versatile and detail oriented with a high proficiency in time management. Strong multi-tasking skills with high accuracy are required. The position requires a keen understanding of Microsoft Office, specifically advanced levels in Excel, Word, and Outlook, with a familiarity of Access and PowerPoint. We will provide training for industry and company specific processes and procedures.
The Payment Services Specialist is responsible for ensuring payments are processed accurately and timely while supporting overall client service operations. The position will handle a wide variety of payment related tasks, resolve discrepancies, and help maintain compliance with internal policies and client requirements.
Responsibilities
Payment Processing & Reconciliation
Process/Post payments received through multiple channels, including phone, online portals, text to pay, and mail
Research and apply any missing or unmatched payments
Handle refunds, voids, and returned payments, keeping accurate records
Review and resolve payment discrepancies and exceptions
Exceptions
Manage chargebacks and track them in internal logs
Handle non-sufficient funds (NSF) payments
Review declined or unauthorized transactions
Investigate payment issues and ensure timely resolution
Reporting & Tracking
Run and review routine reports to monitor payment activity
Maintain accurate logs for all payment related work
Ensure all transactions and updates are properly documented
Client Support & Communication
Monitor and respond to client service emails, routing inquiries as needed
Manage internal tickets related to payment issues
Prepare and send payment arrangement communications to consumers
Systems & Process Support
Maintain the accuracy and integrity of payment systems and data
Follow established procedures for all transactions
Identify opportunities to improve processes and increase efficiency
Training & Compliance
Support training efforts by reviewing payment processes with new team members
Follow all company policies and compliance standards
Qualifications
High school diploma or equivalent
1-2 years experience in payment processing, accounts receivable or financial operations (preferred)
Skills/Competencies
Ability to work confidently with numbers and financial transactions
Analytical and problem-solving skills
Strong attention to detail and accuracy
Excellent organization and time management
Clear written and verbal communication skills
Proficiency in Microsoft Office
Ability to work well independently and as part of a team
Source Receivables Management is an Equal Opportunity Employer
Please Note: Employment is contingent upon successful completion of a background checkanddrug screening.