Advanced Personnel Resources is seeking a detail-oriented Payment Processing Specialist to accurately research, process, and apply customer payments in a fast-paced, high-volume financial operations environment. This role supports timely account reconciliation, customer credit availability, and accurate receivables reporting.
The ideal candidate demonstrates strong analytical judgment, attention to detail, professional communication skills, and the ability to work independently while collaborating effectively with internal teams.
Key Responsibilities
- Accurately process and apply incoming customer payments, including checks, wire transfers, and electronic payments.
- Research payment and remittance details using internal systems, customer portals, and other available resources before posting transactions.
- Maintain productivity standards while ensuring accuracy, completeness, and appropriate documentation for each payment.
- Process payments within established service-level timeframes, generally within 48 hours unless otherwise authorized.
- Review open accounts payable, payment exceptions, and relevant account information before initiating chargebacks or related adjustments.
- Create and document customer-related payment exceptions, account discrepancies, and other operational records as needed.
- Process duplicate or related cash postings for designated financing or account structures.
- Enter clear, complete payment comments and supporting information in the appropriate system records.
- Retrieve remittance information from customer websites, electronic data interchange (EDI) files, and other payment sources.
- Review remittance files for errors, discrepancies, and incomplete information to support accurate electronic payment application.
- Communicate professionally and promptly with customers, clients, internal service teams, and other business partners regarding payment inquiries or exceptions.
- Escalate unusual, questionable, or potentially high-risk transactions to management or the appropriate internal team.
- Exercise sound judgment and complete appropriate research before seeking assistance or escalating an issue.
- Maintain a high standard of customer service, confidentiality, accuracy, and professionalism.
Qualifications
- High School Diploma or equivalent required; Associate’s or Bachelor’s Degree in Accounting, Finance, Business, or a related field preferred.
- Prior experience in cash application, accounts receivable, payment processing, banking operations, financial services, or a comparable role preferred.
- Experience processing checks, wire transfers, electronic payments, and remittance information is strongly preferred.
- Familiarity with accounts receivable processes, payment posting, reconciliations, chargebacks, and account research.
- Ability to work independently, prioritize competing deadlines, and contribute positively within a team environment.
- Commitment to protecting confidential customer, client, and company financial information.