Essential Responsibilities:
All job responsibilities listed below are essential to the satisfactory of this position by any/all incumbents, with reasonable accommodation, if necessary.
- Provide excellent customer service while meeting company goals.
- Manage a daily call queue
- Takes payments and sets up future payments for new loans.
- Assists management with reviewing and requesting due date/ deferments as needed.
- Some skip tracing on accounts
- Identifies and recommends accounts for repossession
- Performs other essential functions as assigned.
Minimum Qualifications:
- Strong negotiation skills with proven ability to effectively handle difficult customers
- Ability to work in a fast pace environment
- Able to adapt to change
- Basic computer skills with the ability to type 30 wpm