Payment Platform Manager - Stripe

• Act as internal product owner for Stripe, Recurly, and PayPal - and as Digital Science's primary point of contact for Stripe.
• Document and maintain standard operating procedures - for payment platform configuration, integrations, and change management.
• Monitor and improve checkout authorisation rates and overall payment conversion.
• Lead the rollout of Alternative Payment Methods - (e.g. Apple Pay, Google Pay, UPI, Pix) to widen coverage and improve conversion in relevant markets.
• Own retry and dunning logic for failed payments - and support foreign exchange strategy for cross-border payment flows.
• Manage dispute and chargeback processes - and configure and monitor fraud tooling (e.g. Stripe Radar, 3D Secure) to balance fraud prevention with conversion.
• Own PCI-DSS compliance for payment processing - and triage and resolve causes of conversion drop-off.
• Own and develop the commercial relationship with Stripe and other payment vendors - including contract and pricing discussions.
• Build cost-benefit analyses for payment infrastructure decisions - such as the business case for an EU Stripe instance.
• Partner with Revenue Operations, Product, and B2C Commercial teams - to align payment strategy with commercial and product priorities.
• Provide payment analytics and reporting - to Finance Business Partnering and B2C leadership to support decision-making.
• Act as project owner for the phased extension of payment platform ownership - across Recurly, PayPal, and any adjacent B2B payment adjacencies as they arise.
• Identify and implement process improvements and automation opportunities - within payment operations.

Performance Standards

• Checkout authorisation rates and overall payment conversion improved against baseline, contributing to the targeted 1%+ uplift in B2C payment volume.
• Alternative Payment Methods rolled out to plan in target markets, with adoption and conversion tracked and reported.
• Disputes, chargebacks and fraud managed within agreed risk tolerances, with PCI-DSS compliance maintained at all times.
• Stripe and other payment vendor relationships (contract, pricing) actively managed, with cost-benefit analyses delivered to support infrastructure decisions.
• Payment analytics and reporting delivered accurately and on schedule to Finance Business Partnering and B2C leadership.