Payment Operations Analyst
Location: Montreal, QC
Pay: $33-34/hr
Work Model: On-site
Contract: Up to 6 months, with potential for extension
Schedule: Monday–Friday, shift-based
The Opportunity
Epitec is seeking a
Payment Operations Analyst with banking, payments, or cash management experience to support USD and CAD clearing operations in Montreal.
This role is a strong fit for someone who understands payment operations, international wire transfers, SWIFT messaging, and client support within a fast-paced banking environment. You’ll investigate payment issues, analyze transaction and reporting data, monitor service levels, and coordinate with internal stakeholders to deliver an excellent client experience.
What You’ll Do
- Serve as a key point of contact for issues related to USD and CAD clearing operations
- Investigate payment and transaction issues, identify root causes, and coordinate resolution
- Support day-to-day relationships with clearing clients at the account level
- Monitor client activity, funding, credit, and transaction limits
- Review and analyze wire transfer activity, SWIFT messages, and operational reports
- Track KPIs, SLAs, turnaround times, and processing performance
- Identify opportunities to improve straight-through processing and operational efficiency
- Analyze data from multiple sources to identify trends and provide actionable insights
- Prepare and support monthly and quarterly dashboards and management reporting
- Help maintain control processes related to billing, risk, and client-level reporting
- Partner with stakeholders and development teams to improve reporting capabilities
- Recommend process and procedural improvements that enhance the client experience
- Escalate service-level issues when appropriate
- Contribute to operational controls and risk-management activities
What We’re Looking For
- 2–4 years of banking experience, ideally within correspondent banking, payment operations, cash management, or USD clearing
- Knowledge of international wire transfers, SWIFT, and local clearing systems
- Understanding of funds transfer operations and applicable rules and regulations
- Experience with data analysis, reporting, dashboards, and operational metrics
- Strong Microsoft Office skills, particularly Excel, Word, Outlook, and PowerPoint
- Excellent written and verbal communication skills
- Strong attention to detail and accuracy
- Strong analytical, organizational, and critical-thinking skills
- Ability to investigate complex issues and work toward resolution
- Ability to handle multiple priorities in a high-volume, fast-paced environment
- Self-motivated with the ability to work autonomously with minimal supervision
- Strong customer-service mindset, resourcefulness, and problem-solving skills
- Professional working proficiency in English required; some assignments may require professional proficiency in both English and French
Why Epitec?
If you have experience in banking operations and enjoy combining
payments expertise, data analysis, problem-solving, and client support, this is an opportunity to bring those skills together in a high-volume financial environment.
Apply today through Epitec to learn more.
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